Overall service was good, but they downgraded my car for no reason. I booked a Dodge Durango but got a Dodge Caravan instead, which has less power and luggage space.

I booked a RAV4, but was given a JEEP at pickup. They mentioned that it wasn't necessary to return the car with a full tank because their fuel prices were lower than the market rate, and any difference would be charged based on the remaining fuel. However, I returned the car with half a tank, but was charged for a full tank.

They still tried to sell insurance, and we eventually bought it because we were unfamiliar with the area. No Chinese service was available.

Hertz lady was very accommodating and very polite. She was very helpful.

car exceeded expectations - 2019 sweet counter service was great - thanks Bephinn