The queue was a bit long.

Hertz has many service points. We picked up the car in downtown Vancouver, and the process was simple. The reserved model was unavailable, so we got an upgrade to a Golf with only 600KM mileage. My companion initially complained about having to break in a new car (which consumes more fuel during this period), but after 10 days of driving without any issues, it was very satisfying!

The store is located inside the castle hotel by Lake Louise. If you're unsure, just ask the staff. The car was a Hyundai compact, but it comfortably fit four average-sized adults. The roads around Lake Louise, including to Emerald Lake and Moraine Lake, are in good condition. Renting a small car like this for touring around is actually very nice. The staff saw that my order already included full insurance, so they didn't try to sell us any additional insurance.

I think we got the oldest 7-seater of the Lot. Seats full of stains and after driving a few miles I noticed the brakes could need an overhaul. Didn't mention all of this, because if I did, this would definitely interrupt my Travelschedule. On top of this Hertz charged a Windscreen repair of which I could buy the whole damn Car!

No Complaints here!

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.