Rental process was quick and return was easy, but there was an additional €20 refueling service fee on top of the fuel cost as the car wasn't returned full

No one was present from the company when picking up the car, had to get help from staff of another company.

The queue was rather long, and the car's damage was not documented. Luckily, I noticed and spent time finding a staff member to record it, otherwise it would have been problematic.

I'm not one to give negative reviews easily. Even on platforms like Taobao, I've never given a bad review before. My experience with Europcar this time was very poor. However, due to needing to hurry, I had to endure it and left without arguing, driving a car that greatly disappointed me for 5 days. Everything went by the book during the rental process. The rental agent asked if I wanted to buy any additional insurance, but since I thought I already had full coverage, I declined. The critical moment was when I received a Renault key, which immediately disheartened me. I told him, 'I clearly reserved an Audi A3, why am I getting a Renault?' The agent replied, 'This is a car of the same size and category.' I recalled seeing this phrase during the booking but never expected it to be so far-fetched. If size is the only criterion, why not give me a Wuling Hongguang, it's even bigger? The car I received was a Renault Kadjar. Although it's different from the co-branded models in my country, how can a Renault and an Audi be in the same category? Am I not well-read? Plus, the car was dirty, especially at the front, splattered with mud, and scratched all over. The Kadjar is quite large, making it unsuitable for the roads in Sicily where we were traveling, especially since there were only two of us. I've been to Sicily before, so I knew that a big vehicle is not ideal for driving there. The Kadjar is about the size of an Audi Q5. I had considered all this when making my reservation, but one phrase 'same category' ruined my mood. The car was dirty and heavily scratched, leaving me very annoyed and highly dissatisfied.

The store is right next to the airport, with a shuttle bus available, which is very convenient. The car was in good condition, and the Audi had built-in navigation, but both cigarette lighters were broken. Thankfully, the car had built-in navigation; otherwise, we would have been lost.