Van was great, picking up was a bit of a nightmare
S.Kimball
United States
Reviewed: Thu, Jun 20, 2019
About Hertz:9.0/10
The van wasn't available at the original pick up location. They ordered a Lyft for me and sent me to another location across the city that had a van. This delayed my trip by about an hour, but worked out ok.
At the second location, I kept being told that I could not get the price of my Easyrentcar voucher, but I continued to say that I would not pay anything but the voucher price and eventually I was given it.
About QEEQ:10.0/10
I was not given the contracted price at Hertz initially. I had a copy of my agreement. I kept being told, "I can not give you this price", but then they made good on it.
I don't know why it shows my order as a mini MOV or similar here. I booked a mid-size MPV, 7 seats, and it also shows in the order as a mid-size MPV | Nissan Quest or similar, automatic/4 doors/7 seats?! They charged me an upgrade fee of $797 at the store! The vehicle had issues, but the customer service staff were quite enthusiastic!
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Customer Service
Van was great, picking up was a bit of a nightmare
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