The car rental process at Milan Malpensa Airport was very smooth and quick, no need to queue.

Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.

Nice service. Good staff. Especially at drop-off!

you are great!! really get the best rate in an easy clear way!!

We had booked Mercedes GLA and when we went there we were told that the car is not available however I believe that easyrentcar confirmed booking after checking availability with them. We were given Jeep. The condition of the tyres was terrible and one of the rear tyre was completely worn out due to which car wasn’t that smooth on the road. We complained to the company and he acted like he doesn’t know anything and said this is company car and they should check it.

Long wait at Verona airport on arrival, as 4 people in queue, and only 1 person working. We had prebooked, but had to wait behind people who had not. Appreciate it was Sunday evening, but Hertz had 2 people serving and no queue. Air con in pick up queue was not on or not working. Vehicle selected was a Peugeot 308 estate which has a 660L boot, but I was provided with a Fiat 500L which has a 455L boot - 205 litres less ? Appreciate vehicle make cannot be guaranteed, but how are these vehicles in the same class ? Offered a Volvo estate for another 140 EUR, but an equivalent size car or bigger should be offered at no extra cost. Return of vehicle much better. 2 people serving, and no queue. Process took less than 10 mins.

Easyrent was very good, easy to use, and cancel and re-book for a lower cost with vouchers and price variations. Got around £50 off the initial price booked many months ago.