Convenient and cheaper than booking direct.

A common issue with American rental car companies is inefficiency. It takes more than 10 minutes per customer on average.

The foreigner who gave the keys explained everything clearly and had a good attitude.

The service attitude is very good and professional. I requested a car change and they immediately did so, with a reasonable additional charge.

There were 2 hours of waiting line to pick up the vehicule at the airport. Since I am 6 months pregnant with also a 2 years old baby, I asked politely if there was a priority line, but the counter staff declined. I had to insit and I had another staff yelling at me that being pregnant was not a reason to get priority! Shame on Budget!! I said it is not possible for me to wait 2 hours and finally managed to get the keys but I was very shocked by how I was treated by the staff.

Like: I like when customer service is personable even though there is a long line. They weren't stressed. Very friendly and engaging. That is what I look for as well as the best price on the market! All went smoothly!