The car not the model ordered and disappointed that the vehicle only has a 330km charge. also disappointed that I was charged road charges and addition cost to recharge the car on return. How one is supposed to re charge prior to drop surprises me.
Communication was terrible. The interactions with the rental platform were shocking, and a relatively simple issue wasted over 3 hours of my time, leaving me very disappointed. Although the staff were very polite and genuinely tried to help, their competency was truly questionable.
“Everything was fine apart from the very long wait for the car”
About Thrifty:8.3/10
we waited for our car for nearly an hour, we were going to a wedding, and were on a schedule, which is why i booked the car online for ease of pickup. The counter staff were polite but obviously could not speed up the process, it caused us to be rushed and stressed.
About QEEQ:9.0/10
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Customer Service
Reasonable but room for improvement
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