Vou ficar cliente pra sempre!

Professional staff with great attitude.

Very convenient!

Poor vehicle maintenance led to a breakdown during the trip. When we called AVIS, they asked us to tow the car to a designated location, but later denied instructing us to do so. There was no replacement of the same type available, so we had to downgrade. They also refused to compensate the difference. The company is careless and dishonest.

Overall, it was pretty good. The pick-up location was fine, but the drop-off spot was too confusing. If you happen to stay at the hotel where the return address is, even the reception staff there are unsure where to return the car. The GPS had a power connection issue and ran out of battery as soon as I arrived, which could have been a big hassle.

We visited a branch in Manhattan's west side. The store and its sign were very small. AVIS is a large car rental company in the US. Actually, there's an AVIS near our hotel in midtown Manhattan. Due to our unfamiliarity, we spent 40 minutes and 20 dollars on a taxi to get to the west side. The rental website should provide more detailed map guides for customers. In Los Angeles, we saw AVIS's large store and sign.