10/10, would use again.

I reserved a Ford Focus but got a Hyundai Reina hatchback instead. These are obviously different classes of cars, yet they refused to change it and the price remained the same. The service is very poor.

Only complaint.....the car was underequipped with USB ports.

Excellent, will use again

the car had no power, it went backwards on the slopes despite being automatic. they delivered it to me without gasoline and at the time of returning it they wanted to charge me a surplus of 175 dollars to return it with the empty tank. Luckily I had the receipt that I put gas on it as soon as I picked it up at a gas station near the airport. They treated me badly on the dollar counter.

It was perfect!!!

Like: Shuttle drivers were very nice, so were the counter staff. Drop off staff friendly as well! Car was great, all options and having sat radio was a plus.
Dislike: Only problem encountered was the drive to and from. Much of it due to LAX. It can take a long time to drive through especially if you get picked up at the first gates. Drive back was a little slow too due to the fact we picked up many arriving rental customers (filled the bus) along the way. Not the drivers fault, but is time consuming.

Like: The staff were helpful and efficient, and the price was better than other dealers.
Dislike: The car made a funny sound when you ran the AC on high, which was a must in Dallas in the summertime!