The service was very poor and extremely frustrating. We waited for a long time, the car wasn't fully fueled, and when returning the car, they claimed there were scratches that we hadn't caused. Although there's insurance coverage, it was still very annoying.
The car had faults - steering vibrating when at speed, oil fault, tyre fault light came on intermediately. The smell from cigerettes, masked by chemicals which were overpowering
I exchanged the car due to the above
The car was great. Super easy drop off.
Unfortunately the computers were not working on our arrival so we spent over an hour waiting for them to re-boot after a 26 hour journey - The staff were friendly.
The car requested was not available.
After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good.
Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning.
I felt that our safety had been compromised
“Extremely Nice, Helpful Young Lady at the Rental Desk”
About Hertz:7.0/10
The car stunk like cigarette smoke when we picked it up. We don't smoke, we hate it. It was DISGUSTING.
The good news: The young lady who helped us when we picked up and dropped off the car is wonderfully helpful and nice. She went the extra mile to give us what we wanted. I am sorry I did not get her name (she is Asian and has a blonde/light streak in her dark hair), but she most definitely deserves a raise!
About QEEQ:8.0/10
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