booked Ram truck but not available at the time of pickup got disappointed. Rented another vehicle.
N.Wajih
United States
Reviewed: Thu, Jul 18, 2019
About Hertz:8.7/10
Counter staff is very courteous. I forgot my headphone case in the vehicle, called Hertz local Rep and he was polite and asked me to come and get it. Got my case back the next day.
Thanks.
Picking up the car was convenient. At Hertz, there was no need to queue, while at the same time, there were many people in line at Thrifty. If the daily price difference isn't significant, consider Hertz. Although they claim 24-hour service, on the last day, I tried multiple times to extend the rental by phone but couldn't get through. The next day, I accidentally went to the service desk next door and was able to extend the rental with an agent. The price was slightly higher than the daily rate on QEEQ. When asked why no one answered the phone, I was told that no one picks up on weekends. So, if you plan to extend your rental, call on a weekday! Also, when I inquired about insurance, it seemed there was no third-party liability insurance, but the reservation on QEEQ included it. Luckily, there were no issues. So, if you're not in a hurry when picking up the car, take the time to inquire about third-party liability insurance!
Hertz is a few kilometers away from Los Angeles airport. The queue wasn't too long, but they did try to upsell. I booked a mid-sized SUV like a Toyota Rav4 or a similar model, but they said Rav4 or Ford Escape would cost extra. Initially, they gave me a Jeep SUV with over 30,000 miles, which seemed to be a Compass. I didn't want it, but couldn't choose freely in the parking lot. I had to go back to the counter, and they gave me a slightly newer Jeep Compass. I insisted I didn't like Jeeps, and there were many Nissan Rogues in the parking lot. Finally, they gave me a Nissan Rogue.
Excellent service and I felt as if we’d had an upgrade.
About QEEQ:10.0/10
Easy to use and Because of flight cancellations I’d had to cancel and rebook the car it was all fuss free and easy.
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booked Ram truck but not available at the time of pickup got disappointed. Rented another vehicle.
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