Really appreciated the great price and no pressure from the staff.
S.moss
United States
Reviewed: Tue, Jul 3, 2018
About Dollar:9.6/10
Like: The service you offer where the gas is paid for was honestly almost too hard to believe to be true. I kept waiting for the ' shoe to drop' but it' s the real deal! Way to go!
And the price you offered beat everyone by a mile.. or two!
The car pickup went smoothly. When returning the car at Los Angeles airport, we found that the return location had changed, which took some time. Overall, although the company is not large, the service is acceptable, and the car condition is good.
Due to a flight delay, we arrived at the rental store very late and there was no line. The car we got was the same model we booked, without any free upgrade. They tried to sell us insurance, but because QEEQ had reminded me via email beforehand, I insisted on not taking those extra insurances. One thing I didn't understand is why renting the Epass through the company costs $19 per day, while at other companies it was only $3-5 per day. Therefore, I didn't rent it, which was a bit inconvenient. Additionally, the vehicle wasn't very new, and the trunk wouldn't close properly. Returning the car was simple and quick, overall it was satisfactory.
I very much appreciate that Dollar had a car for me (there were not many to be had at that moment). A previous user must have gone through some tar and it would have taken some more time to clean that off the car. So, I'm glad that Dollar had a car for me; but it meant that I needed to drive around with a rather unclean car for the weekend.
About QEEQ:10.0/10
I was impressed with the price drop system and it has prompted me to turn to easyrentcars.com once again since this rental.
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Customer Service
Really appreciated the great price and no pressure from the staff.
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