A few days after returning the car, I was charged AUD 219.9 for cleaning and miscellaneous fees, while my companion, who rented a car at the same time, did not incur these charges. I have never encountered this situation with rentals in different countries before!
The rented car had ample power and we were very satisfied. However, when returning the car, the key drop box was movable, and everyone (including us and some foreign renters) was afraid of losing the keys, so we didn't put them in until we went through security. The staff suggested we put the keys in, but they weren't very busy at that time. We called to complain, suggesting that the key drop box should be fixed, as it is in other return locations. This one wasn’t, and we hope for improvement.
Hertz counter staff and drop off staff - 10 out of 10
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