When picking up the car, the location didn't have the vehicle I reserved, and the only automatic option was an electric car. They gave me an OPEL electric car that showed a full charge range of over 300 kilometers.
This car can be described as industrial-grade trash. The trunk can only fit one 28-inch suitcase, and the other suitcase had to be placed in the seating area. On the highway, the actual range was only around 150 kilometers, fully experiencing range anxiety. During a 580-kilometer trip, I had to charge it four times.
When picking up the car, there was only one staff member handling customers one by one, which meant long waiting times. It took nearly an hour just to pick up the car. Unlike car rentals in the U.S., where you directly get the car keys at the counter and find the car yourself, this process was much slower. Returning the car also required waiting for the staff to inspect it, unlike in the U.S., where you simply park the car, leave the keys inside, and go.
The rental company sent an inexperienced person to handle the order who wasn't familiar with the procedures and didn't speak good English. They kept pushing us to buy insurance in a threatening manner, repeatedly emphasizing that our insurance was domestic, not theirs. They kept stressing that any damage would result in a €1,700 fine. It was incredibly frustrating, taking almost 4 hours to complete the rental process, wasting half the day. I don't know who to contact about this loss. I will never use this company again.
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Customer Service
Very nice car.
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View more >This car can be described as industrial-grade trash. The trunk can only fit one 28-inch suitcase, and the other suitcase had to be placed in the seating area. On the highway, the actual range was only around 150 kilometers, fully experiencing range anxiety. During a 580-kilometer trip, I had to charge it four times.
When picking up the car, there was only one staff member handling customers one by one, which meant long waiting times. It took nearly an hour just to pick up the car. Unlike car rentals in the U.S., where you directly get the car keys at the counter and find the car yourself, this process was much slower. Returning the car also required waiting for the staff to inspect it, unlike in the U.S., where you simply park the car, leave the keys inside, and go.
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