Very nice car.

The experience was quite frustrating. I was supposed to pick up the car at 12 PM, but when I arrived, there were no cars available. Many customers were waiting as well. The staff at the counter spoke poor English. Spanish-speaking customers filled out complaint forms and got their cars within an hour, but we had to wait for three hours without any apologies or compensation. I noticed that when a white customer arrived at 2:30 PM and waited for half an hour, the staff apologized. This made me suspect there might be racial discrimination. After returning, I received two management fees that seemed like fines, but I didn't receive any emails about them. I contacted the platform's customer service, but there was no response.

Not satisfied mainly due to the insurance claims process. It's been a month since I returned home, and I've sent 5 or 6 emails requesting documentation, but apart from the first reply, there has been no response. Each store has only 1 or 2 customer service representatives who speak English, and the hotline is hard to reach, resulting in a lot of wasted time and money.

The staff was very polite and friendly, and their English was excellent. They explained the entire process clearly, and the car had only driven a bit over 5,000 kilometers.

The process of picking up and returning the car was very quick, and the car was in excellent condition. Not bad.

Picking up this car was a bad experience. Waited close to an hour for their shuttle from the airport, then another hour at the counter. Their staff and system were totally overwhelmed, unprepared and dysfunctional. One of the worst car rental experiences I've had in years of renting vehicles all over the world.