Christmas cheer!

This is the worst car rental store I have ever been to. I'll never rent a car from them again. The platform said car rental services are handled inside the train station. When I arrived that evening, the store was already closed. We had planned to set off early the next morning, but since we couldn't pick up the car, we had to change our itinerary. The next morning, we went to pick up the car, but it was still closed. We asked another rental company and found out they had moved to a different location. When we got to the new location, the staff lied and said they had posted a notice at the old location (which they hadn't).

Picked up in Granada, returned in Seville. Both locations were easy to find and processing was efficient.

The local staff are quite accommodating. We arrived early and they allowed us to pick up the car after a quick greeting. Both pick-up and return processes were smooth. They also suggested adding some insurance for 4 euros a day, which made us feel more secure.

I clearly bought full insurance and the order specified that collision insurance was included. However, at the pickup, they insisted that I didn't have collision insurance and if there was any damage, I would have to pay 1600 euros. They forced me to buy collision insurance again!

excellent