Good experience

Hardly any waiting in line

A wide range of models and quantity available, easily meeting our needs. Numerous pickup and drop-off locations made it very convenient. Customer service was good, and waiting times for both pickup and drop-off were short due to many service counters. The contract was clear with no pressure to purchase insurance. The car itself was of good quality. Overall, a great rental experience!

The service staff at the store was really infuriating. There was a bit of forced selling, asking me to upgrade my insurance. I initially said no, but he directly added it to the bill. Fortunately, I noticed it and saw there was a $200 deposit and $52 insurance charge. I told him I didn't want either of them, and although he reluctantly removed them and gave me a new bill, the bill indicated a $200 charge. But after I signed, I found my credit card was still charged $252. I am so mad. I've had a good impression of Zuzuche, and this is the fifth time renting through them and the fourth with Hertz. This is the first time I've had such an issue. Can someone help me file a complaint? I want my money back, and the receipt is in the pictures attached.

The counter staff was great

Good prices

Like: With all the other companies coming in around $700 this was an amazing surprise. Thank you!