Easy peasy, super breezy.

At the passenger pickup point in front of the terminal, a car arrives every 5 minutes. The driver was very enthusiastic and helped us load our luggage. It took 5 minutes to get to the rental place. There were three counters handling cars; the staff were very welcoming and finished the pickup procedures for us. They asked if we needed insurance. I presented the insurance I bought on QEEQ, which was the most comprehensive one. After checking it, they said it was fine and directed us to the backyard for the car pickup. In the yard, we showed our car pickup slip to the staff, who pointed to a range of cars and told us to choose any one in our rental category. We picked a newly washed car.

Very dissatisfied, long wait times, and they tried to upsell insurance. When I refused, they mentioned state laws to scare me. The originally $400 rental ended up costing $520 per day. Terrible company.

Free shuttle bus from terminal to airport. Very friendly staff, fully recommended.

Good easy process

Like: I was totally satisfied, the vehicle was in great condition and service from Thrifty was flawless

Like: Dealing with this off- airport- site so much easier on many levels, the best of which is not having to drag suitcases to/from the airport's (what seems like) 2-mile walk.
Dislike: My only negative experience was on the day of pickup, there was only one person to handle customers as the other person had left ill. The process took about 1/2 hour or more, but it was not on the fault of the very friendly agent.