This was the first time I encountered a staff member who was overly pushy with upselling. At the beginning, she greeted me warmly, but then she aggressively tried to sell me insurance. Despite me repeatedly stating I didn’t need it and even calling Zuzuche’s customer service, the female staff member insisted rudely, saying, 'I don’t communicate with anyone else; you definitely need this extra roadside assistance insurance.' It wasn’t until Zuzuche's customer service asked her, 'Are you saying the customer can’t pick up the car without buying insurance?' that she finally stopped. The entire rental process ended up being delayed by nearly two hours. Additionally, when returning the car, I was about 10 minutes late because of rush hour traffic and stopping to refuel. I explained the delay to the staff on site, but they still mercilessly charged me over $60. The cost for those 10 minutes was simply too high. I strongly recommend avoiding this car rental company if possible. I’ve rented cars in the U.S. many times, and this is the first time I’ve encountered such an unreasonable company. That said, the car they provided me was brand new—GMC—which slightly made up for the unpleasant pickup and return experiences.
Counter staff were friendly & helpful
The car was ok but smelled of cigarettes which I reported before I left the facility.
I left my handicapped sign by mistake when I returned the car - I have tried unsuccessfully to contact the Hertz counter at the airport where I returned the car - I will be back in the next 2 weeks
& hope I can retrieve it then.
About QEEQ:8.0/10
It was Ok - I need to talk to someone in your customer service - I paid for a year in August for what I believe was Diamond service but not sure now what I am getting For my $!
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