The car was perfect for meeting our needs, my main issue was the hidden costs. Which we were very angry about. We were advised to pay $12 dollars a day for toll roads as a number of them across Orlando and liable to high cost fines. Over the period we travelled on 2 Toll roads that would have cost us $5 so feeling well ripped off. Advised we did not need. To refuel then when we returned car charged $42 dollars when I asked how much if went and put fuel was toldI would have less then half an hour to get it fuelled and returned or would. Be charged another day’s hire. As I said felt completely ripped off. When we returned the car one family returned to airport to go to one of mainstream car hire providers due to the costs they were to pay the costs not previously mentioned.
Terrible service, they would not answer the telephone, I tried to call them for an hour (and yes at the right number). The first car they offered was a disaster, not safe for the road so I did not accept it. The second car was safe but full of damage and very dirty on the inside. It took me an hour to clean it. They would not let me rent the vehicle without purchasing additional insurance even though the car was fully insured as I did not have a credit card.
The car was not mechanically sound. You could not drive it over 55 mph. Counter help did not know what they were doing. I never got my contract that they were suppose to send me on email. No receipt. The price did not include what major car companies waived. (extra driver, toll roads, etc) Paid $35 for tolls that I used $3,50.
“Worst experience. Tried to save money with the app. But actually cost double when compared with Budg”
About GREEN MOTION:4.7/10
Worst rental experience ever had.
The company required a supplemental liability insurance of $25.99 per day when I picked up the car. It left me no choice but to purchase it.If it was mentioned when booking, I would never choose this one or at least rent for less days. Cost me around $130 on more supplemental liability insurance and the cost is more than the rental fee. Be careful .
“Tried something new in using Green Motion. Won't do that again!!”
About GREEN MOTION:6.7/10
Car was fine. However 1) it took over 30 minutes to be picked up (the "Omni" markings on the van were much more apparent than the "Green Motion" markings, which resulted in us almost missing the van), 2) the person at the pick-up counter was unfriendly, unaccomodating, made a big issue of our personal insurance, promoted the Green Motion tollway rip-off policy/pricing way too hard, indicated that the car's gas tank was half-full but input on the rental agreement that it was full, 3) when we returned the car with gas tank half-full as instructed, upon return, the return agent tried to charge us $90 for gas, 4) lastly, at $500 dollars, this was by far the largest deposit I had to pay for a rental car -- and for a rental that was only $160!!!. All that together means I won't be using Green Motion again.
The car was supposed to be a mid size sedan but it was small size. It took over an hour to pick up because the sales person kept trying to sell me add ons and was very deceitful telling me I had to buy them when I didn't. I hated green motion they have a slimy business model. I heard them scam two other customers while I was waiting.
Car was in terrible condition. Windshield was so filthy we had to pull over and wipe the inside to decrease the sun glare... Engine noise was horrible, siunded like there was a hole in the muffler, worn tires, or something. Seemed like there was a loud car in my blindspots whenever I was at 56-57 mph... Worst rental driving experience ever.
“stop advertising for companies that don’t obey the law and scam people for a living”
About GREEN MOTION:2.0/10
This company is a scam. They advertise low rental prices but has a lot of hidden fees that they force you to pay. They also lie about insurance state laws to trap you into buying their own insurance even if you have your own. Total rip off and unethical business. They need to be reported for at least lying about state laws. A negative rating is more than they deserve to get.
“Car was dented, scratched and old. a 2017 but with 47000 hard miles. Windows had never seen cleaned.”
About GREEN MOTION:6.7/10
Windows need to be cleaned. I could not see out of them in the sun. Had to buy cleaner and cloths to clean them. 3 maintenance warnings kept coming up on the dash. Too old to rent out.
The car was cool, the Volt plug in didn't work. Service was long but staffed was trying it seems. Still disappointed in their California office though.
I would never EVER rent a car from this company. I arrived to pick up car that I reserved and paid deposit on to be told after waiting for over an hour in line that they did NOT have a car for me. The worst part is that the company has not reimbursed my money for deposit back.
We turned in our car on 6/2 and we still have a hold for $500.00 on our credit card.
Process to check in was ridiculous. They tried to up sell at every opportunity. Very bad experience especially since I already reserved the card & checked the items I wanted.
My experience would have been better if I did not have to drive a van with the advertisement on the hood and side of the vehicle. We hardly drove it so we would not be mistaken for a rental service car. A guest at our resort walked up the van thinking we were a driving service.
I was upgraded, since my car was not available. I was forced to take their insurance. I argued and they dropped part of it, but kept the loss of use insurance, even though I refused it. The car had several scratches and my grandkids found trash in the car.
Return was quick and easy.
Car Rental Companies AT Orlando International Airport, MCO
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