We purchased full insurance with zero deductible, but after returning the car, the rental company charged 6600 lira from our credit card without our consent. The rental platform has yet to resolve the issue and seems to have no control over the rental company. At pickup, the store aggressively pushed other models and charged the card without informing us.
The car rental company is overall very poor. They said insurance costs 349 lira per day, but actually charged 450 lira. They forcibly charged 2000 lira for vehicle cleaning. They pretended not to speak English and didn't communicate well. I suggest avoiding this company. The car was in very bad condition, the tires had almost no tread, and the steering wheel was shaking.
On the day of pickup, the staff were enthusiastic and professional. They patiently explained the vehicle's operating details and local traffic rules, which made me feel very reassured. The car was in excellent condition, clean and tidy inside, without a flaw. The seats were comfortable, and the driving experience was fantastic.
I was able to rent the car despite my translated document being expired, thanks to the rental company resolving the issue for me. However, they recommended I buy insurance because minor accidents wouldn't be covered by police reports, making it hard to claim expenses. To avoid any trouble, I purchased additional insurance on-site even though I had already bought it from QEEQ beforehand.
The service was excellent and the staff was patient. I opted for the basic insurance and there was no push to upgrade to full coverage. There was hardly any queue, only one person ahead of me, and the paperwork was processed quickly. A great experience.
Great service attitude, very patient. I bought basic insurance and there was no upselling of full coverage insurance. Hardly any queue, there was only one person ahead and the process was quick. Overall, a very good experience.
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jaeil cho
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