SURPRICE RENT A CAR CAR RENTAL REVIEWS IN TURKEY

When I arrived in the airport sabiha Istanbul I found no office for the agency I contacted the company they told me we have your reservation but sorry no car available for you , You need to cancel your reservation, It was big surprise the company attitude And egnoranc although I came on time for pickup, Terrible experience with this company

I send emai and I got the reply they’re trying to help me for the refund or other bookings

Horrible experience worst car rental agency in the world they don't have vw office at the airport they get me the car delivered to my hotel at 11:23pm and i was forced to take taxi to the hotel and pay for it now lets talk about the horrible car one of the dirtiest in the world they get me the car with empty tank dirty so much it look disgusting last thing they was trying to change road toll 470 turkish lira when i refused to pay without giving me proof for this amount then they mailed me the toll report tge second day to find out it was o my 160 turkish lira.

Best ever!!

very bad company has made compulsory insurance sunprice

bad customer services and full of lies, never trust this company and they over charge you.

I have been sold a seperate car insurance which is hidden at the beginning .Car hire £83 +insurance £83 =£166 .Its a joke ..Double never again.

They took more money

The rental company's address was fake. Upon arriving at the airport in the morning, we called and were told to wait at the airport. After a long wait and multiple follow-up calls, they stopped answering altogether. We had no choice but to take a taxi to the address listed on the rental contract. The address turned out to be fake, with no such street number. Finally, after the taxi driver made a call, we managed to pick up the car from a car wash. The taxi fare cost us 300 lira. This company is completely unprofessional.

The service did not match the website description. It wasn't a full-to-full fuel policy, but an empty-to-empty policy, which made me spend an extra 100 liras on fuel.

They directly charged a deposit of 4000 lira without informing us in advance. There was no clear indication that it was a charge rather than a pre-authorization, and we weren't given the option to choose the exchange rate. We only realized this later, resulting in us losing approximately 400 lira in fees.

Waited for over three hours. I rented a Mercedes automatic MPV but was given a Ford manual instead.

Counter staffs were very friendly and kind. They all helped about everything thank you so much next time i am gonna rent with same company

I'm about to have surgery in a couple of days, otherwise I would definitely write about this terrible car rental experience. Even though it's clearly stated in the contract that the young driver fee is included, they still made me pay it at the store. Fine, I paid it, but the attitude when returning the car was horrible. The rental company's staff refused to answer the phone in front of me, pretending not to hear, and then made me pay additional charges. They said they were in a hurry to go home and urged me to be quick. The agreed time was 9 AM, but I arrived at 6 AM and was still rushed. They found all sorts of excuses to charge me more, including road tolls and extension fees, along with the young driver fee again. I showed them proof of toll payments, but they crumpled the receipts and threw them in the trash. I had to retrieve them from the trash myself. They didn't even use a pre-authorization; they directly charged my card. This was the worst car rental experience of my life. Please, Rental Platform, be more cautious in choosing your partners. Don't let such rental companies tarnish your reputation.