DISCOUNT CAR & TRUCK RENTALS CAR RENTAL REVIEWS IN CANADA

I had to wait an hour for the car to arrive at the location. This was frustrating

Everything was fine but the car wasn’t ready when I got there.

The wait time to pick up the car could have been lesser. Also, the time taken to return the deposit amount is unusually high.

Best rates as usual, didn't have to contact customer service at all.

People at discount were not able to find an appropriate solution (see below) Vehicule was smelling cigarette and a lot of ash on the seats

J ai attendu 1h30 la voiture. Elle est venue d une autre succursale. Le véhicule ne correspondait pas à mes attentes, c était un vieux modèle avec 75000 km. Je suis vraiment déçu car j ai proposé de payer plus cher pour avoir un modèle supérieur en meilleure condition, afin également de ne pas attendre et on me la refuser. Je ne pense pas renouveler mon expérience chez Discount.

Discount was not familiar with Easyrentcars.com and actually never heard of them,which made the pick up strange and/or uneasy,but they respected the agreement and the price.

We had a terrible experience with ur company. It took over an hour at the counter for the employees to complete the paperwork. We were charged extra for insurance, which we didn’t need as I verified insurance I had covered me in Canada. When we went to return the car they accused me of putting a hole in the back bumper. It took over 45 minutes to convince them I did not do it. They spent a lot of time checking on the computer to see if that car had damage... they could not find it. It was noted on my inspection report, however it was vague and the employees said that was for another area of the bumper... little did they know we had taken a picture of the damage when we picked up the car... it was dated and time stamped... that shut them up. I will never rent from your company again. I have the employees names if you want to document any of this information.

Wiper blade was broke on both side and winter tire was install

1st car seem to have a problem with the suspension (steering and pedals vibrating on highway). 2nd car was not aligned at all. Disappointing from Discount.

Car was great - as the one we had booked was not available so we had an upgrade. Staff - probably dealt with 3 persons overall - were all very good.

booking was simple and got a good price.

Nous avons eu le choix entre 2 modèles, la voiture que nous avons eu été presque neuve et propre. Nous sommes arrivés 15 min avant l'heure, la voiture était prête, de ce fait nous avons du la rendre 15 min plus tôt au retour. Le seul point à améliorer est le service lors du retrait, la personne a l'accueil n'était pas très au courant du forfait que nous avions souscrit via easyrentcars (responsabilité civile incluse etc.), pensez à prendre la confirmation de réservation avec vous.

Simplicité d'utilisation du site avec des prix attractifs. Il n'est pas noté par contre si la voiture doit être nettoyée avant le retour.

Actively guided customers waiting for rental/return, understandable even if it takes a bit longer

Tout a ete parfait. Equipe excellente

Reserve facile

Temps d'attente un peu long car la voiture n'est pas prête (le personnel a dû la nettoyer avant de nous la fournir)

Car was great, but pickup took a long time due to only 1 staff member on checkin. There were a number of people waiting and the pickup took a long time.

Great

Service moyennement bon avec un temps d'attente très long pour la récupération et pas d'assistance pertinente facilitant la remise du véhicule.

Service à la hauteur et pas de problème.

Personnel dispo patient et aimable. Tout est validé signé. Rien n est laissé ai hasard. Nous étions très rassurés. Location et restitution rapide. Franchement nous étions surpris.. tout s est très bien passé. 2 interlocuteurs différents et 2 pros. Je recommande vraiment cette agence discount. Le véhicule était en bon état et correspondait largement à nos attentes. Nous avons pris l assurance 0 franchise à 7.90/ jour.

J ai bien aimé la possibilité de visualiser l emplacement de l agence avant de réserver pour être proche de notre hôtel Possibilité d annulation Tout était bien organisé Pas de surprises

Temps d'attente un peux trop long

Excellent service, they provided a free upgrade.

I rented a Hyundai Grand Santa Fe or equal. When I came there they wanted to give me a Jeep Renegade (which is absolutely not equal). Aside of it was standing a Hyundai Grand Santa Fe, so I said: 'I rented that one want to have that one'. The lady said, that is another type of Hyundai Grand Santa Fe (which was not true) so you need to pay extra. I paid extra and took it. But in fact I paid double for a car I already hired. You cannot trust Discount