SHOUQIZUCHE CAR RENTAL REVIEWS IN AUSTRALIA

The pickup location is very convenient, and the store staff were very enthusiastic and patient. The Golf car was quite new, well-equipped, and had great driving performance.

Arrived early and there were not many people in line. Finished the procedures quickly and got the car immediately.

The staff had a very positive attitude!

Excellent service.

Satisfactory

Good

There was a scratch incident during the car rental in Australia. Since I didn't buy insurance, compensating for the damage was not an issue, but the charges were not transparent. Due to having my credit card information, they directly deducted an amount of over 4000 RMB and another fee of about 100 RMB. The 4000 RMB is likely for repair costs. I'm not questioning whether a small scratch should cost that much, but rather why they didn't provide a detailed breakdown and just charged a lump sum. Communication with the rental platform was frustrating, always responding with: 'It's their decision, we are not sure, and there's nothing we can do.' The car rental process was satisfactory, but the post-accident handling was extremely disappointing.

I requested a Japanese Toyota Kluger but was given a Korean Kia instead. The car is smaller and definitely not as good as the Toyota. Very disappointed!

Satisfied

No queue for car pickup, but staff is inefficient. The car listed on the pickup sheet was not at the international terminal. Had to wait about an hour for it to come from the domestic terminal.

They took advantage of my lack of English skills, added insurance fees directly to the contract without explaining, and had me swipe my card for a deposit before signing. Currently requesting a refund through the rental platform; this company is quite unpleasant.

Shouqi Car Rental in Melbourne actually uses Europcar, and I have to mention that the staff had a terrible attitude. My English isn't great, and when I didn’t understand a couple of sentences, the staff kept rolling their eyes at me. Later, when I had more questions and went back to the office, their reaction was like 'Oh no, not this person again!' They answered my questions while complaining to their colleagues. The entire experience was very unsatisfactory.

Okay

Affordable prices

Satisfied

When I went to pick up the car, even though I arrived two hours late, the car was prepaid, so I had the right to use it. However, the staff told me the car had been rented out to someone else and I had to book a more expensive SUV instead. Being unfamiliar with the area and the language, I had no choice but to book the SUV. A local friend who came with me to pick up the car told me that online car rentals are not cost-effective. However, the SUV was quite good, only 10,000 kilometers driven. Returning the car was also very convenient.

Great service attitude, quick procedures, and easy return process

Very reliable with excellent service.

Very reliable, great service

The service was quite good