CAR RENTAL REVIEWS ON GREAT RENTALS AT AUCKLAND AIRPORT, AKL

Booked the RAV4 model guaranteed and got exactly that. Fantastic rental overall, especially given the price. 40,000km on the clock but no issues whatsoever. Definitely factor in the extra time for pickup. They will pick you up in a normal car so make sure to ask what registration is on the car doing the pickup and make a note clearly. Also make sure you have something to call in, SIMs are not really available on the arrivals hall from what we saw. Pickup is outside departures before the W pink sign, outside door number 3. Windscreen had pre-existing chips in them which make me a little uneasy - hope there's nothing under the hood being neglected. Overall, will rent again.

The only complaint is that the radio was in japanese so you couldn't listen to it.

I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!

Excellent Customer service, picked up a Toyota Alphard, bit dirty and smelly. Complained and they upgraded for free.

Was a little difficult with language. We are kiwis and all staff Asian descent. We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.

You took the bond on my credit card first. Then told me about insurance afterwards. So I took the insurance and you did a reversal of the bond but it hasn't been returned to my card yet. It has been 6 days already. Also, the two people at the counter had very little English language skills. Seems strange in NZ.

All good

The staff were supportive and the condition of the car was good. I really enjoyed this experience, better than what I have expected.

The website and app is easy to be understood. But the coupons seem useless, because of the high caterias. And I don’t know how to refer it to my friend to get the bonus back, difficult to find the instruction.

Both the pick-up and drop-off were very quick. The staff at the store were very friendly, answered questions in detail, and carefully checked the car, explaining the functionalities and button positions.

Pick up and drop off very quick and easy. No logos on van but noticed the drivers uniform. Staff very friendly, car comfortable with lots of space.

Easy to book on line and great price.

Overall everything was good enough, the car a bitt aged, but did its job and price was guite low.

I was offered alternate vehicle

Very poor customer service, slow to respond when issues arise

The car was pretty old, the pick up driver/counter service didn’t answer the phone until 45 minutes after our arrival (and 15 after our scheduled pickup time), pickup ended up being an hour late, and the rental lot was in a corner of an industrial park by the airport.

Bonne agence malgres pas mal d avis négatif, pensez bien à appeler à votre arrivé

Super comme d habitude !

This is the 3rd time I have hired from Great Rentals and each time has improved with my last experience being excellent. Great car, great service, will hire from them again.

Great platform.. all good

The car was extremely old, and the tires were severely damaged. This is by far the worst car rental company we've ever used! Everyone knows how dangerous a tire blowout can be on the highway, right? My first tire blowout happened with this company's car! After the incident, there wasn't even a warning triangle in the car! We called the roadside assistance company (AA) and they assessed the other tires could only be used for another three weeks! It's that bad! If you value your life, don't use this company! Stay safe!

Very friendly and helpful staff, they were also mandarin speaking so it made things alot easier.

All was great but the child seat could have been better. The provided seat was too big for my 2 year old.

It was an old car, I couldn’t even use apple play. The deposit money will be refunded in 20 days which is too long, while other rentals would just take for 5 days.

Car was awesome for what we paid, it did the job exactly as needed and the customer service at Great Rentals was top-notch. Our first car had a faulty charging port so they instantly gave us a new one without any hassle.