CAR RENTAL REVIEWS ON PARADISE IN KUALA LUMPUR

Nice and smooth service. Friendly staff and good service.

The car is very new with only 10,000 km clocked. However, they do not have a counter at KLIA2. They only have counter at KLIA1. So you will have to call the number provided when you have arrived. The car will then be delivered from KLIA1. As for returning the car, you will have to call them and arrange for them to meet you at KLIA2. It will be a bit of hassle though if you are returning the car outside their counter operating hours. Nonetheless, their rates is very competitive.

The price drop protector is very good and the rates is comparatively cheaper than elsewhere. The mobile apps is also extremely useful especially if you are on the road.

Worst car condition I ever rent.

The car given was in a fairly run down condition with a faulty fuel cover that does not open without having to use the key to pry it open and the indicator that show door not close is also faulty. It is discounted but not worth the effort in renting a car like that.

The platform work well but need to give a better account on the car condition.

proton Saga quite good car to drive only the accelator quite rigid and the rest was superb car and economic.

Paradise service was good and well organised. Was to return and pick the car from airports.

The kind of thorough checks they do while dropping the vehicle, it is not done that way while handing over the vehicle. This annoying me bit. Other suggestion.. They should provide the toll top up card for easy top up. Unnecessarily, I had to buy a new card. Otherwise it is fine.

Good

Please give your customer a better car than one which is scratched everywhere and has no reasonable power or its engine size. The car is not up to the standard

Once I landed, it was easy to find the location as per the instructions given on the booking voucher. The car was ready before time. It was a hassle free pickup & drop.

The cheapest & best rental service. A great experience. Will surely use their services in future. Highly recommended for hiring a self driven car.

Excellent service, no issues, thank you!

The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.

new clean car, easy and fast handling process, responsive staff

I would like to especially commend your counter staff Mr Ashish who attended to me during pickup. He was professional, polite and helpful.

Overall very satisfied. The staff who attended to us were responsible, enthusiastic, and helpful. They communicated with us patiently and had high professional qualities. My first car rental experience abroad was smooth!

When booking, they said there would be a sign, but there wasn't and I had to call them to come over. Also, it was actually at K1, not K2. So it was quite cumbersome; they didn't clearly tell me where to wait, so I ended up running around a lot. They were also very impatient.

The staff are very welcome, and informative. I got brand new proton saga car. It was very clean, and no problem so far.

Would like to book car from this site again.

Friendly staff

A very professional car rental company

The car was quite old, and the Indian guy's attitude was okay.

Agent changed car. And the car given was not suitable to my need

The car wasn't good condition. There were scratches everywhere.