TIMES CAR RENTAL REVIEWS IN JAPAN

Perfect

The car is in a very good condition, GPS is very easy to use. The staff who took care of us when we picked up the cat at the airport is very very lovely. We really appreciate her assistance, she is very detailed oriented, we learned everything we need to know! Thanks!

The service was excellent. There was no queue; I got the car immediately.

Ease for pick up and drop off Good service Good condition car rent

Nope

Staff service is good.

Easy booking and quick responses.

GPS in the car should be updated.

No issues except for the slightly long queue time!

Speaks English, but strangely asked for fuel receipts upon car return

Very good and convenient. I extend the rental for one day. Times made it very simple and convenient.

The staff arranged a suitable ETC & CEP Package for my road trip. It saved me a lot.

The staff arranged an appropriate ETC & CEP Package for my road trip, saving me a lot.

It would have been nice to know that the rental car company goes by another name. Times? First time I saw this was on the store front, which was very difficult to find in the first place.

It would have been nice to know that the rental car company goes by another name. Times? First time I saw this was on the store front, which was very difficult to find in the first place.

I rent a car for touring around Okinawa. I picked Honda Fit but the staff did not tell us that they would give me Mazda demio and only hurriedly led us to get the car. The staff who serve us could not speak or understand much English that we had to guess for using the car and study the documents ourselves.

The price drop protection is fantastic.

Far from station

Good

La réception de la voiture a été un peu bâclée notamment au niveau de l’explication du GPS . Mais c’est le problème au Japon, presque personne ne parle anglais.

Parfait

The car booked was supposed to be a 1.6ltr Mazda3 but car received was a Toyota Corolla 1.3lt with 70,000km on the clock. Hardly what we ordered!

None

The pick-up process was lengthy, but returning the car was very easy.

There is a shuttle service at the airport. The car pickup process is clear and orderly. The staff are very friendly. I ended up with a Toyota Fielder, which was new and easy to drive.

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

Very satisfied. The airport counter service was professional and there was a shuttle service for car pickup, which was very convenient. The handover procedures were completed quickly.