CAR RENTAL REVIEWS ON ALAMO AT TORONTO PEARSON AIRPORT, YYZ

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Overall satisfied, except the staff refused to help (or teach) how to install a baby seat, which was a bit frustrating. They said it’s explicitly not included, but spending over half an hour trying to figure it out ourselves in the parking lot was quite uncomfortable.

The car shake a bit when I slowed it down on highways going around 100-120 km/h. I believe it needed a service but overall experience was good.

I don't think price drop protection kicked in for my booking but it surely gave me a peace of mind which I appreciate.

The car was brand new, clean, and easy to access. The gentleman at the desk was friendly and helpful.

Booking was smooth and billing was timely and accurate. Anything that is easy with travel is a win for a family of 5.

Great service and understanding of the staff as usual. They gave me the choice of car during the pick up and were very informative and fast. During drop off they were also fast and cooperative.

Very easy responsive. My flight delayed so I wrote to them asking to postpone the pick up and keep the reservation which they helped me with

Dissatisfied. The app didn't inform me that the second driver had to be at least 25 years old. My child is 22 with 4 years of driving experience, but they were not allowed to be an additional driver. As a result, I had to return the car 4 days early and it caused a lot of inconvenience!

Le personnel d'Alamo à Toronto m'a fourni une voiture d'une gamme supérieure sans surcoût. La prise en charge a été hyper rapide (15' entre mon arrivée au comptoir et mon départ de l'aéroport). Le retour à l'aéroport de Montréal s'est passé encore plus vite (5' maximum). Le seul petit bémol est qu'on m'ait proposé une option 0 reste à charge en cas d'accident alors qu'il me semblait avoir déjà une assurance complète mais ça ne coûtait que 4,99 CAD par jour donc je l'ai pris pour être sûr. Vraiment une excellente expérience de location. Je recommande vivement Alamo.

Temps d’attente un peu long au comptoir National/Alamo a cause du manque de personnel. Véhicule correspondant largement à ce que nous avions commandé.

Efficace, informations claires et précises. Pas de mauvaise surprise !

Very smooth and just little things about the insurance. I bought the extra for insurance. Don’t understand why they kept saying I still have to buy another one..

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Reliable

We are so happy with the service of Alamo in Toronto. We received free upgrade for better/newer/bigger car of the price of the GPS which was great. Everything went smoothly

Forgot my bag in the car during return, the staff immediately helped retrieve it! Very grateful!

No major issues

The staff were so nice that they upgraded our car.

User friendly platform even though the prices are not impressively competitive.

The rental company is very generous overall and does not fuss over the model of car or fuel level.

I had been using EasyRentCars / Alamo bookings for over 3 years on multiple occasions globally, primarily for North Americas. I had reserved Ford Edge equivalent, but when arrived was given a choice between Mitsubishi Outlander I believe and Jeep Cherokee, both choices were not as previous experiences I found the space much more compact as previously I had the new Ford Edge and on an occasion Jeep Wrangler. Driving Experience of the car provided was sub-par. Service from the Front Desk was outstanding, all the members of the team were very friendly and polite, easy to deal with. They tried their best to check other cars that would qualify for the same price, but had limited options.

Great platform, not only I use myself everywhere I travel but also recommended to many family members. The vendors need to be more honest in terms of car options available in stock. This would adjust customers' expectations much appropriately.

Alamo did a great job of catering to our needs. At the time of return, there was an issue on the payment that was swiftly resolved without any undue delays. Considering I was with my infant daughter and pregnant wife, this was a big deal for me. Mr Rai at the Alamo office was extremely accommodating and is a good guy.

Alamo is always a good choice. Their vehicles are new and clean and prices reasonable. I will use them again.

I was pleasantly surprised how easy it was to book through EasyRentCars. I got a good deal. I will use them again always. Keep up the good work.

Really appreciated the VW Tiquan. Spacious for the category chosen. Was in good condition and clean.

A good booking platform. Was easy and quick to use.

Car was great, pick up location very easy. Very quick process. The only negative comment is about the staff at the counter during pick up. Not professional and not helpful.