CAR RENTAL REVIEWS ON ALAMO AT CHICAGO O`HARE AIRPORT, ORD

They might try to upsell, but if you make it clear from the start that you don't need extra insurance, there won't be any issues.

The staff were very experienced, but they added insurance to the order without specifically informing me during the rental process. Since I didn't notice the final price, I was unknowingly charged dozens of dollars for insurance, even though I had already purchased full coverage on QEEQ.

Not sure why, but the GPS was not included and requires an extra fee. I remember my friend recommending you and saying GPS was included. Please clarify this, thank you!

This was my first time renting a car in the USA. It seems like other companies might be similar, but I felt the service was very considerate and the staff had a great attitude.

Clear and efficient service. The car was in good condition and clean.

Everything was great except for the pushy insurance sales. We had a rear-end collision in Colorado, but even after contacting the store, the return process was still efficient and smooth.

Very efficient and no pushy sales. They only suggested a bigger car after I mentioned we had many people and luggage. We rented a larger Buick Enclave, the extra cost was reasonable, and the car was nearly new and very comfortable to drive.

At pickup, the counter staff were aggressively upselling various insurances, and their attitude was arrogant and rude, making for a very bad experience. However, the service was excellent when returning the car.

The pick-up and drop-off process was very simple and convenient. However, there was no electronic toll card, and the first time I encountered a cash only toll lane on the highway, I missed it. When I returned the car, I hadn't received any toll information yet, so I'm not sure how long it will take to charge my credit card. Also, since I was unfamiliar with the nearby gas stations and worried about refueling too early, I opted to let the rental company fill the tank and pay the fee. The service fee of $1 was acceptable, but they charged me $4.8 per gallon, which seemed too high for Chicago compared to the $2.5 I saw later in Dallas.

Foreign driver's licenses cannot use self-service pick-up, but the counter service is very good! There are plenty of vehicle options, and there's no hard sell for additional services. The process is very convenient; you just need to provide the destination address for the first day.

Very convenient and fast, good!

Overall, it was quite good. There were three additional items added last minute, one of which was introduced and accepted.

A sufficient number of vehicles to meet rental needs.

Excellent experience

The service was excellent, and the car was in great condition. Being able to choose the same type of car myself was very satisfying.

The staff were very enthusiastic and humorous. After completing the paperwork, I felt really good.

Good quality car, brand new!

The middle-aged woman at the store kept pushing the additional liability insurance. Although she made some valid points, I explained that I had already bought travel insurance including additional liability coverage back in China. However, she kept insisting, which was really annoying and unpleasant.

The middle-aged man at the store kept pushing the additional liability insurance. Although he made some sense, I explained that I had already purchased travel insurance, including supplementary liability insurance, from PICC in China. However, he kept insisting and questioning in a very annoying and confrontational manner. It was really unpleasant.

They upgraded our car for free.