“Société très sérieuse, pro et réactive. Je recommande fortement!”
About Alamo:10.0/10
Société très sérieuse, pro et réactive. Je recommande fortement!
Nous avons eu un problème de vandalisme durant une nuit et le lendemain matin la société a procédé au remplacement du véhicule immédiatement et nous à même sur-classé.
Like: I made the reservation through your website and when I arrived to Montreal airport, the counter employee mentioned that " I'm not able to take that car as the web is only for chines as I'm Canadian with Canadian driver license it's not permeated to get this offer " I just spoke with the manager, he was a very professional man and he gives me that Car, as I'm working overseas. I really would like to think this manger for making my vacation more easier.
“Montreal to Ottawa to Algonquin to Toronto to Detroit to Chicago”
About Alamo:10.0/10
It was my first time renting a car, and I was lucky to find such a good company. Picking up and returning the car within Canada was very convenient. I'll definitely rent from them again next time.
The entire process from car booking to return was smooth. Never had any issues. Pick up was fast. Got a Ford Fusion hybrid instead of the Chevy Malibu. Pro: Highly efficient car, so saved a lot on gas. Cons: Trunk space was limited so only able to store 2 luggages in the bag. Third luggage was at the back seat. Only had 2 of us so that was not an issue for us.
You need basic English, a driver's license, and a translated document. You have to check if the car matches your reservation; if not, you need to point it out. You can add insurance yourself. The process takes about 10 minutes. The car is in good condition.
Every car is different. Staff need to show or explain all the basics of car, such as adjusting the seats, side mirrors, hand brake, lights, turn signals, pumping petrol etc. I was left alone to figure out on those items mentioned and takes quite some time. And the car was parked in front of the exit and the car behind have to wait whilst I am checking and figuring out all those items.
However I am impressed by the efficient process of the car return in Toronto Pearson Airport.
About QEEQ:10.0/10
The booking process was smooth. I don't have any problem. I didn't get the chance to see how the price protector works..hence I can't comment on it's usefulness.
“A good rental experience, will use QEEQ again. Convenient!”
About Alamo:6.0/10
They said the reserved model was not available and suggested upgrading to an Audi A5 for additional cost. What a coincidence! I was tired and sleepy, so I agreed. The car was nice. The staff were quite detailed during pickup, explaining everything clearly. Also rented a GPS (BTW the Chinese GPS from Zuzuche suddenly stopped working :-). Staff were rather lax and casual during drop-off (relaxed?). Next time, I'll go with Hertz.
The pick-up and drop-off locations were inside the airport, which was very convenient. The staff were friendly and helpful. The procedures for picking up and returning the car were simple, making the experience very satisfactory. Additionally, they provided a Garmin GPS for free.
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Marcia McCarthy
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