The service staff were not very polite. The requested Jeep was not provided and I was randomly given another car. Upon returning the car, I had to wait a while before someone attended to me. Despite having refueled the car at the airport gas station before returning it, I was still charged extra without any explanation.
Terrible attitude. This was my third time renting a car overseas, and it was the worst experience. The company's female staff member had no professionalism. After failing to provide the pre-booked vehicle without a valid reason, she unilaterally changed the reserved model, pushing for a more expensive car. After I refused, she offered a low-configuration car at the original price.
They said there were no gas stations within 10 blocks and refueling there would be more convenient. In the end, I used only half a tank, but they charged for a full tank.
I clearly booked a Grand Cherokee but got a Wrangler instead. It was really uncomfortable for five people. If I had known, I would have rented a sedan, which is more spacious and economical! The line for picking up the car was very long, but returning the car was quick.
“Get an answering machine at this location. 15 calls, no answer”
About Alamo:8.8/10
Like: Everything outside of trying to contact this location by phone was great. When speaking with the customer representative, he gave me a free upgrade on my next rental - which is great for next time. I also got a free upgrade when I got there. So everything worked out in the end. Dislike: I tried calling about 15 times between 10:00AM and 2:00PM to see if I could pick up my car early, no one answered the phone. I was told they were short staffed, that's fine, but it's 2018. Give me a voice-over or something that's telling me what's going on.
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Customer Service
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View more >S.M
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View more >Dislike: I tried calling about 15 times between 10:00AM and 2:00PM to see if I could pick up my car early, no one answered the phone. I was told they were short staffed, that's fine, but it's 2018. Give me a voice-over or something that's telling me what's going on.
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