CAR RENTAL REVIEWS ON AVIS AT MUNICH AIRPORT, MUC

There were no issues with the car rental. When returning the car on July 8th, I paid the full rental fee. Two months after the rental was completed, I received two additional credit card charges from AVIS totaling 177 euros, with no explanation.

The service reservation phone number was unreachable; I don't understand why there was an error in the contract that restricted our self-drive to Germany only; Zuzuche should clearly state the precautions (e.g., payment methods and actual procedures are different, return signs...).

The car rental location at Munich Airport was easy to find, and the staff were professional. There was no upselling, and I even got a free upgrade on the car model, which left a good impression. The drop-off location near Munich Central Station was less impressive, mainly because there was no staff present during business hours. The office was locked, so I had to use the self-service option, which delayed me for nearly an hour while communicating with QEEQ customer service to find a parking spot.

Between Terminals 1 and 2, many car rental companies are grouped together, making it easy to find.

After discovering the extra charges, I went to the counter to discuss, but there was a long queue and the staff had a very indifferent attitude.

Not bad

Reward

Pretty good experience. We rented the car around 7 AM with no queue. They handed us the keys and we had to find the car ourselves in the parking lot. You need to get familiar with the various controls like headlights, wipers, and audio system. Took us a while before we felt confident to drive. We booked a Benz A, but got an Opel Astra diesel version instead. The car had 6400 kilometers on it and came with adaptive headlights and a multimedia screen.

Average service.

We had 7 people along with luggage. The 7-seater car we booked was too small and unusable upon arrival. AVIS staff helped us switch to a slightly larger Ford model, which was very convenient.

This rental location is clearly more popular than a few other brands, so there was a long wait to pick up the car. The staff were very friendly and explained every step and precaution clearly.

A very good car rental company. Picked up the car at Munich Airport according to the directions in the comments. The service was provided by a sweet girl dressed in traditional Bavarian attire. You need to go to the parking lot and find the car based on the parking space number. The car was very clean inside and out. The only issue was not hearing clearly about a small parking ticket needed to leave the lot, resulting in an awkward delay at the exit.

The car rental company provided good service overall. However, the process at Munich Airport was a bit inconvenient. First, you have to handle paperwork at the counter, and then go to the parking lot to pick up the car. I carefully inspected the car inside and out, but if there were any issues, you'd have to return to the counter, which isn't very convenient. Also, I rented a Passat wagon, but was given a Skoda wagon, which felt like a downgrade. Since it was late at night and I didn't want to go back to the counter, and the Skoda was in good condition and a diesel, I let it pass. Still, the downgrade felt disappointing.

Overall, pretty good.

Great company, smooth communication, fast processing, and excellent vehicles!

It was already very late when picking up the car, so we didn't inspect it carefully. I’ve always had good car conditions when renting in Germany before, never had issues. But after driving for a day, I found two severe cuts on the right front tire, likely from the previous driver hitting a curb. Obviously, the car condition wasn't checked at all before renting it out!

Good, but they tried to sell me extra insurance.

Rented at Munich Airport. It's very convenient to complete the procedures on the first floor of the airport center. The car was in good condition. Returning the car was also very easy. The return location had staff directing parking, and the check-in process was finished in two minutes without needing to go back to the counter. Overall, it was a very pleasant trip.

We picked up the car at Munich Airport. We arrived at 6:30 AM, and they only start working at 7:00 AM. They helped us with the car rental at 6:50 AM, which was quite convenient, although it seems there was some extra charge for early service. The car was in good condition. Returning the car at Frankfurt Airport was easy to find. Overall, we are quite satisfied.

Very good