CAR RENTAL REVIEWS ON AVIS AT IZMIR AIRPORT, ADB

Compared to other rental companies, Avis has a big name but is rather deceitful; they have many rules and conditions, and their charges are unclear and lack detailed explanations. The car provided was completely different from what was described, and they pretended not to understand us so they wouldn't have to change the car. The trunk was very small and different from the description. We rented cars twice during this trip, and the other company's process was notably simpler and more convenient with fewer issues. I recommend not using Avis.

The service is very good.

Their English is average, but the efficiency is good.

I think Avis is indeed very good. The service attitude is good, and both exchanging and picking up the car are very convenient.

We were given a Volvo S60 upon arrival, but the order clearly included full insurance. However, they insisted we only had basic insurance. My friend had to pay extra to buy additional coverage. Overall, it was mediocre.

The staff was very enthusiastic. The originally reserved Peugeot 508 was replaced with a Mercedes model. I forgot the exact engine size, but it's probably similar. The car had 20,000 kilometers on it, was very new, and in great condition.

The reserved car model was not changed at the last minute.

I am very satisfied with the car's condition; it's quite new. The only drawback is that the accelerator pedal is a bit heavy. I got a Citroën C5 instead of the booked Ford Focus, which was a pleasant surprise. The car also came equipped with a highway toll card, very thoughtful. As QEEQ reminded, the store's staff did try to sell extra insurance, and since I'm cautious, I bought it.

The condition of the car was good.