CAR RENTAL REVIEWS ON AVIS AT SAN FRANCISCO AIRPORT, SFO

Overall okay

After receiving the documents, they didn't assist immediately. The staff left the counter and returned only after about half an hour. They didn't provide a large car as per the rental agreement, instead gave a midsize SUV. After negotiating and finding another window, they finally agreed to change it. The entire pickup process took about four hours!

Friendly and convenient

The attitude of the Asian female clerk was arrogant and annoying! We chose the Chrysler Pacifica because we had a lot of people and luggage, and only this car had the trunk space we needed. But when we got to the parking lot, we found out they gave us a Dodge instead. It made fitting our luggage very difficult. The most frustrating part was that there was no spare tire, and we happened to get a flat. We were delayed on the roadside for five hours. Our travel time is precious, and it was wasted meaninglessly. This was an extremely bad rental experience. We will not rent from Avis again!

The queue was very long, and they tried to upsell too much.

There were many people picking up cars, but the service attitude was good.

Had to wait in line for almost an hour

Our flight was delayed, so we picked up the car 2 hours earlier than scheduled. Due to language barriers, we were concerned about being charged for unnecessary insurance, but it turned out to be fine. The car was picked up quickly, but the attitude of the front desk staff could be improved.

Sometimes there's a queue, sometimes there isn't, depending on the location.

Did not inform about additional insurance charges.

They didn't explain many specific issues clearly. They hurriedly made me sign, authorized my credit card, and just gave me a receipt.

There were quite a few people in line, and with only a few counters, I waited for more than half an hour. However, the crowd indicates that AVIS is quite popular.

Good

There was no Malibu available at the time, so they gave us a 7-seater Mitsubishi Outlander. It was perfect for our group of three adults and two kids. The third row was spacious for the two children, and the second row can fold 4/6, making it convenient for luggage. The 2.0 engine is a bit weak, but the fuel consumption is 7.4L/100km, not high. Gas is cheap in the US. Returning the car was super easy, took only half a minute.

Quick paperwork processing

There were many people, waited in line for 1.5 hours to get processed

It was okay. They tried to sell insurance.

I had prepaid the full amount and arrived at the store at around 12:30 am, only to be told there were no cars available in the reserved category. They insisted I pay an additional $100 per day to upgrade, or else I could only get a 12-seater van. Unacceptable! I tried contacting the rental company, but their phone line was always busy. Online customer service said the rental company needed to provide proof of no available cars, which the AVIS staff refused to issue. They kept trying to convince me to pay the $100 upgrade. After much argument and a dying phone battery, I left the counter to charge my phone at a nearby table. Only then did the staff call me back, saying they had a returned car available. It took an hour of wrangling to finally get the car at 1 am. Shame on AVIS!

I told the rental company not to add any extra services, but they still upgraded the vehicle and added roadside assistance. I signed without checking closely and ended up with a lot of additional charges.

Excellent experience