Too many people, inefficient service. The reserved model was unavailable, no free upgrade offered. Initially, they said we could switch to Subaru Forester without extra charge, but later charged us $250 after generating the invoice. We refused and were then offered a K5, but when picking up the car, it turned out to be a Subaru Legacy. Extremely poor experience!!! Please provide a complaint channel!!
I originally booked a FUSION, but I got a Volkswagen Passat instead, and it was only 6 months old. The car's condition was excellent and I was very satisfied.
“Salt Lake City-Yellowstone National Park-Salt Lake City”
About AVIS:6.0/10
Long waiting times in line. I booked a mid to large SUV, and they gave me a RAV4, claiming it's the same category. After a strong protest, they reluctantly gave me a Ford Edge.
“Salt Lake City - Yellowstone - Yosemite - San Francisco”
About AVIS:8.0/10
AVIS is a fairly large car rental company with rental points right at the airport, which is very convenient. The queue and rental process were also fairly smooth and quick. However, be aware that the free GPS mentioned by QEEQ is not provided locally but needs to be arranged well in advance in your home country. We missed this detail and ended up paying over $300 locally, which felt like a bit of a rip-off. Also, some of the GPS units are not fully translated into Chinese, so be extra cautious.
Car Rental Companies AT Salt Lake City Airport, SLC
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