CAR RENTAL REVIEWS ON AVIS IN FRANKFURT

I clearly stated no vehicle upgrade and showed the staff my order showing I had purchased super cover. The car provided was the basic model I booked, yet I was still charged for vehicle and insurance upgrades when I returned the car! The complaint has not been resolved yet. Terrible service!

The reserved car model was not available, and they gave us a manual car! They also didn't accept the full insurance purchased from Zuzuche.

The pickup staff kept pushing sales, very annoying.

Yes , Petrol Tank was below Half Full

It was okay, but I had to buy additional insurance on arrival.

Excellent service

At the counter, the staff had an indifferent attitude and didn't clearly explain the payment details. After receiving the vehicle, we found problems that made it unusable. When we went back to the counter, they replaced it with a Mercedes but didn't specify how much extra we would need to pay. There was no response from the rental company. Since our hotels were already booked, we reluctantly took the replacement car and quickly set off!

I prepaid 1392 RMB for a Ford Mondeo. Upon arrival, I was given a Nissan Qashqai instead, without being informed of additional rental costs and numerous extra fees. They charged my credit card 625 euros, which we initially thought was a deposit. Without internet access, we couldn't check emails, and the staff used a very small handheld device, not explaining the crucial charges before asking us to sign. This is outright fraud. We only realized we had been deceived after receiving the receipt upon returning the car. We must file a complaint.

They switched to a smaller car, which is highly irresponsible!

Overcharged but didn't explain it. Charged my credit card without permission.

The rental company pre-installed snow tires, ensuring safety for crossing the Alps later.

Avis's service was good, but they were slow.

Picking up the car took some time due to the registration process, but returning it was quite fast.

The queue time was quite long, but everything else was good

Excellent service, very trustworthy.

Booked a Mercedes, got a Ford

It was convenient to pick up the car following the signs at Frankfurt T1. I switched to a VW Golf DTI which was a bit more expensive but worth it. Drove up to 200 km/h, thrilling! Returning the car was a bit tricky with the GPS, easier to follow the airport signs, T1 arrival, then follow the car rental directions.

Very good, right inside the airport. The queue was a bit long and the efficiency was a bit low, but overall it's very impressive.

The store is easy to find and the staff are friendly. The car was clean and satisfactory, but the provided vehicle did not match the reservation and there was no explanation for it.

Very good