CAR RENTAL REVIEWS ON AVIS IN MUNICH

Probably won't consider AVIS again. They charged an extra driver fee when picking up the car but since we forgot the proof, they deducted another fee when returning it. They were also very uncooperative and had a bad attitude regarding fines incurred during the rental period.

The rental company proposed two solutions: first, switch to another car and pay an additional 61 Euros; second, cancel the order with no refund. I requested an automatic car, but it was denied. I called the customer service in my country for help. They assisted by submitting a request and advised me to take photos for evidence.

I booked a Mercedes but was given a Volkswagen at the store. They claimed it was the same car group. Does this count as the same car group? This seems like fraud.

The office located in Munich's city center is easy to find. I presented the rental documents from the rental company to the friendly female staff at the counter. After pre-authorizing a deposit, she provided me with the necessary information and directions to the car pickup location, which was just two blocks away. The process was smooth and efficient.

The service was very considerate. I had the wrong pickup location, and they helped me change it to a nearby spot.

Professional team..

Great process & I passed my experience to other as I find easyrentcars the best among others..

I got a much smaller car a Peugeot 2008 and had to wait for an hour and a half to get it. Dreadful. I have made a complaint to Avis

All good

Charges are confusing.

Booked Premium car Mercedes or Similar Brand. But Avis gave me lower grade car Skoda. Ridicules.

The process was smooth, but the staff initially recommended some better cars without mentioning the additional cost. The sales approach could be improved.

Waited in line for 2 hours.

Satisfied

Very professional

Yes car was beyond expectations. Staff was helpfull and prompt in service. Hassle free pickup and drop off.

Booking platform is simple and easy to understand.

Overall good

I booked a Mercedes, but it wasn't available when I got there. Had a minor scrape during the rental, called but no one answered. Returned the car at the parking lot, no one was there to inspect. There were some Eastern European staff wandering around, but the clerk told me they couldn't check the car immediately and that I need to wait for a damage report. Still hasn't come, and two days after return they charged me over 800 euros, plus they didn't refund the 90-euro deposit. I only used my credit card when picking up, but somehow Avis was still able to make withdrawals after I returned the car, which feels very unsafe!

Avis is a very poor car rental company. They added extra insurance without permission and charged an extra day of rental.

سهولة الاستلام والخدمة جيدة وسيتم التعامل مع شركه افيز وتعاملت سابقا مع يورب كار وسيكست والان افيز وهي الافضل بالنسبة لي

السيارة كانت بها عدة كدمات وتم اثبات ذلك قبل الاستلام وعند التسليم

No car available, asked to wait. No alternative / upgrade offered. Had to wait more than 30 minutes and then insisted on getting any vehicle, downgraded without much in savings. Paid extra for second driver. No mention of need for toll sticker even though we indicated cross border travel, so had to pay 100 euro fine.

There was hardly anyone at the rental store when I arrived, so there was almost no waiting time.