Had booked a medium size SUV but was first being given a small SUV. When I pointed this out the people at check in were able to quickly change it but was lucky a medium SUV was available.
Picking up and dropping off the car was very convenient, and the car was in good condition. However, my credit card was inexplicably charged without any explanation.
The outside of the vehicle appeared as though it wasn't touched from the last renter.
Insects all over the front of the car and mud in the wheel wells.
Interior was fine.
You should tell me about change location to collect the car because I went to international airport but there closed and I have called the number and going to domestic airport.
The typical style in Australia: everyone is extremely friendly and detailed, which unfortunately leads to very low efficiency. When I picked up the car, there were two customers ahead of me. I thought it would be quick, but it ended up taking almost an hour because they were basically chatting, completely ignoring the people waiting behind them.
“I drove from Sydney to the Gold Coast, stopping over at Port Macquarie for a night before heading ba”
About AVIS:6.0/10
There was no explanation about the car's condition when picking it up. They just handed me the keys without saying anything. This was completely different from my experiences in Japan and Thailand. However, since I frequently rent cars for self-drive trips abroad, it wasn't an issue for me. For inexperienced renters, this could be problematic.
They did not give me a break down of the charges incurred on my trip. Their was a charge for roadside assistance. I need that info to file a claim.
Also very hard to get a hold of customer service
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T.Singleton
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