CAR RENTAL REVIEWS ON AVIS IN BANGKOK

The car was extremely old and could not be replaced.

Pretty good service attitude

Like: The counter for pick up and drop off is just at the airport itself. Though had to walk to the other terminal where we alighted, but thankful didnt need to travel out of airport in the traffic jam to retrieve the car.
Dislike: Communication was a slight issue as we couldnt speak in thai, but we still manage to get what we wanted.

The car pickup and return process was very organized. A great car rental experience.

Scamming company

Like: Got a brand new car above from expectations!
Dislike: AVIS has a pick up and drop off area outside of the airport so it is a bit of a hassle to load and unload luggage on a van that takes you to the place. Same with drop off. Always need extra time..

The rental company should have notified about the change of location.

The car that was provided was not as per the reservation; instead, we were given a downgraded vehicle. With a full number of travelers, the trunk was completely packed, making the trip uncomfortable. This was the biggest regret of the trip. In the future, I hope the company adheres to the rental agreement and does not arbitrarily provide any car. There is a payment contract in place after all. If I had known this was going to be the result, I would have rented a seven-seater business vehicle. I'm used to driving SUVs back home and wanted one abroad too. It was more expensive and I was downgraded.

The rental policy was not clearly explained!

Good

The staff at AVIS were attentive and friendly, with excellent service.

When returning the car, I filled up the tank at the gas station across the street, but they still charged me 300 baht when I got to the drop-off point. I was rushing to catch a flight and felt like I was being extorted since they wouldn't let me leave without paying.

Quite good...

The service was okay.

Provided the required documents when renting, but asked for additional unforeseen documents, took too much time communicating

It was okay... but I was annoyed that they called to ask for credit card information after I returned the car.

My English is quite rusty, but everything was still fine.

Friendly staff. Excellent rental experience.

Very simple and convenient

It might be because of the Chinese passport, they seem a bit lazy to deal with you.