CAR RENTAL REVIEWS ON AVIS IN IZMIR

Very good

AVIS Turkey did not live up to my expectations!

Good, friendly, but promotes insurance

I was offered extra insurance when I have already paid for the full coverage with Easy Rentals. Apparently, to get my full insurance, I would have to call the police in Turkey, which might refuse to report the minor accident. Extra full insurance for 13euro a day, would save me this trouble. This is what I've heard from Avis Staff. Honestly, it sounds like trying to squeeze money out of me for things that I'm not sure even make any sense. Staff isn't great. Few things are explained to you. I received my contract and walked for 15 minutes in 40C to get my car. There was a mistake, and I had to go back to get my contract remained. Nobody even said sorry or made any effort to apologise. The car was new but greatly scratched on the bumper and front. Cleanliness inside wasn't perfect- pieces of carton inside the car etc...

Average

It's acceptable and reasonably efficient.

It's okay, the car I booked was unavailable

They change tactics during the paperwork process to make you buy additional things.

They patiently answered all our questions.

Great service from a major company. Easy pick-up and return process.

The young lady at the pickup point (garage) was very courteous, patient, and answered all our questions (despite her limited English). The staff at the drop-off point were also very helpful. Initially, we didn't know where to return the car, but the lady at the airport terminal personally escorted us to the return point and handed us over to the on-duty staff.

The attitude was generally okay. They did try to sell insurance, and when I declined, their demeanor changed immediately, but the service is still better than many places in China. They don't insist you read the contract, so remember to check the fees yourself before signing.

The process was simple, service was good, the car was in great condition, there was no extra insurance required, and the return process was smooth. A heads-up: make sure to return the car very clean. They upgraded us to a new Ford Focus SUV.

The staff was very friendly. No one forced us to buy insurance

Very satisfied

Quick and convenient pickup and drop-off

The car remained in perfect condition throughout the entire rental period, and I drove it with care. Unfortunately, it rained heavily the second day, making the car a bit dirty. When I returned the car, I mentioned that I was willing to pay for a car wash. To my surprise, the rental company quoted 150 lira, calling it a discounted price. I was frankly shocked.

It was my first time renting a car and I had no experience. The staff didn't thoroughly inspect the car's exterior and condition with us when we picked it up. They should have checked together with us and provided a checklist. When returning the car, they asked for this checklist and I told them I never got one. As a result, small scratches that were already there were blamed on me. On the second day, I noticed an issue with the left rear tire pressure and asked the car rental people to check it. They just reset the warning on the dashboard and said it was fine. The third day, it still showed low tire pressure, and again they just added air without thorough inspection. We ended up inspecting the wheel ourselves and found no puncture, so we drove several hundred kilometers while constantly adding air to the left rear tire. When returning the car, there was no one at the drop-off point. I called multiple times with no answer until I found someone asleep in a nearby car after about ten minutes. The night before, I had refueled but the gauge was slightly below full when we reached the airport. They charged me 50 lira for fuel, even though half a tank only cost less than 200 lira. The staff pocketed the money and marked the fuel gauge as full. The staff were indifferent and arrogant, trying to sell me insurance. Aside from a Chinese-speaking staff in Izmir who was polite, the overall experience was extremely poor. I won't rent from this company again and don't understand where their good reviews come from.

Very good

Waiting time was too long