CAR RENTAL REVIEWS ON AVIS IN IZMIR

Compared to other rental companies, Avis has a big name but is rather deceitful; they have many rules and conditions, and their charges are unclear and lack detailed explanations. The car provided was completely different from what was described, and they pretended not to understand us so they wouldn't have to change the car. The trunk was very small and different from the description. We rented cars twice during this trip, and the other company's process was notably simpler and more convenient with fewer issues. I recommend not using Avis.

The service is very good.

I picked up the car from the Izmir city center branch, no need to queue, and the staff was quite efficient. When we returned the car at Kayseri Airport, as soon as we entered the airport parking lot, the staff promptly approached us to check the vehicle and complete the paperwork. It only took a few minutes, I have to admire their efficiency.

Their English is average, but the efficiency is good.

I think Avis is indeed very good. The service attitude is good, and both exchanging and picking up the car are very convenient.

The store staff was excellent, provided detailed explanations and were very efficient.

We were given a Volvo S60 upon arrival, but the order clearly included full insurance. However, they insisted we only had basic insurance. My friend had to pay extra to buy additional coverage. Overall, it was mediocre.

The staff was very enthusiastic. The originally reserved Peugeot 508 was replaced with a Mercedes model. I forgot the exact engine size, but it's probably similar. The car had 20,000 kilometers on it, was very new, and in great condition.

The service was very standardized, and the staff was very nice.

The reserved car was not available. They said there were no SUVs and didn't offer a car from the same category. Instead, they recommended a sedan Peugeot at the store's current price, which was almost the same as the SUV. Booking online in advance had no benefit and was not cheaper. It would have been more convenient to rent directly at the store. The car was also in poor condition with a very loud engine. I will not rent from this site again.

The rental amount did not include the one-way fee, which caused the cost to increase. The rental company said it wasn’t their fault, but we still had to pay. So, they upgraded the VOLVO S60 to a BENZ CLA180 and included full insurance as compensation.

The reserved car model was not changed at the last minute.

I am very satisfied with the car's condition; it's quite new. The only drawback is that the accelerator pedal is a bit heavy. I got a Citroën C5 instead of the booked Ford Focus, which was a pleasant surprise. The car also came equipped with a highway toll card, very thoughtful. As QEEQ reminded, the store's staff did try to sell extra insurance, and since I'm cautious, I bought it.

Easy to find

The staff recommended some self-drive routes (even though we already had our plans), and the explanation was very detailed.

The condition of the car was good.

Very fast service, staff explained everything in detail, and the car inspection at pickup was thorough. Efficient drop-off process, very satisfied with this self-drive trip in Turkey.