CAR RENTAL REVIEWS ON AVIS IN SAN FRANCISCO

The staff at AVIS in San Francisco Airport were very rude, especially a long-haired Black girl and a chubby White guy, both had bad attitudes. Initially, they gave me a car with a broken window and many scratches on the door. Later, when I found an AVIS PREMIER service guy on the same floor, his attitude was much better, and he gave me a brand new car.

The provided vehicle was not on the list, and the condition was average, even the car emblem was missing. There was a noticeable premium compared to other rentals during the booking process. They charged a one-way fee, but there were additional charges after the order was completed. After contacting the rental platform, no proper resolution was given. This was a very poor rental experience! Both the rental company and the platform were disappointing!

Quick pick up process the only thing is that the car was not washed had no car mats and had a few cosmetic details. Overall this time I’ll give it an 8.5.

Excellent and quick process.

The car was in generally good condition and clean but had some minor faults (tyre pressure and poor steering). Drop off in LA airport was difficult as we could no locate the Avis centre and ended up at Budget.

Best deal available by a significant margin

Very satisfied

Very satisfied

Great car and swift and efficient pick u and drop off. No issues, would recommend

Quick and easy process and all worked smoothly

Great, the car was in good condition, quick and convenient.

This is the first time I've encountered being charged for returning the car early without a refund. I already bought insurance, but they added more insurance, leading to duplicate purchases. This made me have to go to the store to resolve it, wasting a lot of time.

Convenient pick-up and use

Satisfied

Intentaron cargarme extras a la recogida del coche

El price drop no hizo nada

bit pushy on extra insurance even when we were covered and to upgrade. but pleasant and didnt hinder the booking process too much.

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.

The collection process was very smooth, the car was clean when it turned up. I did feel slightly rushed to drive the car away. It wouldve felt a little better if the car had been in a place where I could've looked it over without feeling in the way. Dropping the car off at the airport was very easy.

I searched through Kayak and ended up booking through qeeq . I was kept updated with what I needed to have.

The staff at the Avis pickup location had a cold attitude. They gave us a Ford Escape 4WD with 60,000 miles on it. There were quite a few small scratches on the front and back of the car. However, the car was still good to use and we drove nearly 1000 miles from SF to LA to LV over six days.

The service was excellent but vehicle condition was poor! We were upgraded to a large SUV as the luggage did not fit in the original vehicle. This was excellent. However, the condition of the vehicle was poor. The bodywork had several scratches and dints, the seats dirty, no water in the screen wash and a plastic cover missing from an internal door handle.

Good service.

They charged me over 200 dollars extra for services I didn't use or select.

AVIS gave us a Passenger Van that broke down suddenly on the morning of 25-12-2025 in the mountain of Bryce Canyon, Utah. AVIS left us stranded in a cold place. We had to seek the assistance from the Park Rangers to transport my family of & and luggage down to the town centre in Bryce Canyon. AVIS did not offer an immediate replacement vehicle. We had to find a hotel on our own for the night. The next day, we had to seek help to find transport from Bryce Canyon to Las Vegas. The costs of transport was exorbitant at USD1,500-00 due to a long distance as the taxi had to come from Cedas City (95cmiles to Bryce Canyon) and from Bryce Canyon to Las Vegas (265 miles). AVIS has a branch in Cedas City, Utah but was not willing to offer an replacement vehicle or offer any temporary transport to Cedas City. We had not only had to pay the taxi fare ($1,500.00) and hotel (about $276) but also lost almost 2 days of tour time. AVIS did not even offer ANY ASSISTANCE on our ordeal. When we requested on numerous times for the reimbursement of taxi fares & hotel costs, AVIS only offer 3 days rental on next visit and $100 after appeals. When we return the van to AVIS in San Francisco Airport, we met the Manager, Ms Autumn Post, who promised us that she would look into our reimbursement requests. We emailed on 2-1-2024 to Ms Autumn, detailing our ordeal and receipts of taxi fares & hotels, until now, we have yet to hear from Ms Autumn. We felt disappointed and angry with the very poor service standard by AVIS.

QEEQ only offered assistance on our request for the reimbursement after we return the van. So far, no news from QEEQ. I supposed the service standard from QEEQ is equally poor as AVIS..

Wait time was nearly 2 hours to pick up the car but lady a counter was very helpful when we finally got there. Car that we booked was not available but we were upgraded.

Price drop was great, saved £25.