CAR RENTAL REVIEWS ON AVIS IN SAN FRANCISCO

The attitude of the Asian female clerk was arrogant and annoying! We chose the Chrysler Pacifica because we had a lot of people and luggage, and only this car had the trunk space we needed. But when we got to the parking lot, we found out they gave us a Dodge instead. It made fitting our luggage very difficult. The most frustrating part was that there was no spare tire, and we happened to get a flat. We were delayed on the roadside for five hours. Our travel time is precious, and it was wasted meaninglessly. This was an extremely bad rental experience. We will not rent from Avis again!

There were many people picking up cars, but the service attitude was good.

Like: V easy drop off at airport

Very convenient!

Attitude was okay, but the explanation for the model upgrade was unclear, resulting in a significant cost increase.

Went there after 9 PM, no queue

Our flight was delayed, so we picked up the car 2 hours earlier than scheduled. Due to language barriers, we were concerned about being charged for unnecessary insurance, but it turned out to be fine. The car was picked up quickly, but the attitude of the front desk staff could be improved.

Did not inform about additional insurance charges.

The receptionist had a poker face and directly charged my card over $100, not as a deposit but as an expense. I thought it was for the deposit so I gave him my card. When I asked about it, he reluctantly explained it was for the no-full-tank return fee. I insisted that I would return the car with a full tank, but decided not to waste time arguing and just let it go. The most annoying part was that he didn't even mention it before charging me. Thankfully, the rental app had informed me about all other potential fees in advance, so I didn't incur any unexpected costs.

We went to pick up the car at noon, and the receptionist spoke Chinese. She told us that the car we booked was not available and that there were only two Korean cars left in the same class, which were of lower quality. She suggested that we upgrade to a new 2018 Mercedes-Benz GLE350 by paying an extra $25. It was quite frustrating, but we had no choice. We ended up paying an additional $175 for 7 days. It felt somewhat like a scam because it’s unlikely you'll get the car you actually booked.

Very good

We rented two cars simultaneously. The staff providing service for my friend was excellent, but the staff assisting me didn't let me choose a model and assigned one directly. Additionally, they tried to upsell other insurances.

Satisfied

There was no Malibu available at the time, so they gave us a 7-seater Mitsubishi Outlander. It was perfect for our group of three adults and two kids. The third row was spacious for the two children, and the second row can fold 4/6, making it convenient for luggage. The 2.0 engine is a bit weak, but the fuel consumption is 7.4L/100km, not high. Gas is cheap in the US. Returning the car was super easy, took only half a minute.

Quick paperwork processing

There were many people, waited in line for 1.5 hours to get processed

Queued for almost 2 hours to get the car, the experience was terrible.

Quite satisfied

The queue was extremely long. The license plate didn't match when picking up the car, and AVS parking staff had to search for the car everywhere. After a long wait, they couldn't find it and had to replace it with another car. Overall, the car pickup process was very difficult.

Excellent experience