“Los Angeles - Santa Monica - Big Sur - Carmel - Monterey - San Francisco - Yosemite National Park -”
About Dollar:6.0/10
The car rental customer service was a middle-aged woman. She was initially very friendly, but her attitude changed immediately when she heard we didn't need additional insurance. She started speaking faster, and the overall experience was poor. The car itself was fine with no issues. When returning the car, we were charged an extra fee that we didn't understand, but it wasn’t much, so we didn’t bother to dispute it.
“The Dollar experience was totally bad, will try not to rent there again”
About Dollar:7.0/10
Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.
About QEEQ:10.0/10
Really good. And the chat function at the customer service was excellent
I had to wait in line for 20+ minutes to see a rental agent to complete the rental contract. I rent cars for business trips and speeding through the rental process is important. I’m a Budget Fast Break and a National Emerald Aisle member and can get in and out of the rental lot quickly. I’m a regular renter through Easy Rent because you survey many rental agencies and get the best price, but I don’t like how long I have to wait at the rental counter. Could Easy Rent devise a way that regular Easy Rent customers could be expedited in the rental lines?
Very good car and value for the price. Overall experience was good, but the staff sold me an option i didn’t intentionally subscribed (no gas tank refill before return). Probably frustrated because i was not giving any upsell, declining all options given at the counter.
About QEEQ:10.0/10
1st experience with easyrentcars, excellent, impressed with the Price drop protector option
When I picked up the car, it was dark, and I only noticed the right fender was scratched the next day. I honestly reported it when returning the car, and the rental company processed it quickly without any hassle.
This is probably the most regrettable experience with this rental company. I booked an SUV for more space, but they gave me a small sports car, totally not what I asked for.
Arrived at the store at 11 PM, queued for over three hours and didn't get the car until after 2 AM. The staff were very rude. We reserved a BMW X3 but were given a lower-end Cadillac CT4. After checking the parking lot, there were no cars of the same class as the X3, which indicates false advertising. Do not choose this company.
“Great Experience except for Pushy Car Rental Company Agent”
About Dollar:7.0/10
Long line waiting pick up and check in for car. Staff very pushy trying to sell extras eg. more insurance, roadside assist, pore mpaids petrol option. Once check in complete all was good. Car clean, and in good serviceable condition. Good value for money.
About QEEQ:10.0/10
Easy to use on line booking. Available offer made reservation more affordable. Good choice of cars, companies and prices.
There were no options for the car; other stores at least offer a choice from two or three cars. I mentioned going to the desert, but still got a two-wheel drive.
“Los Angeles - Las Vegas - San Diego - Los Angeles”
About Dollar:8.0/10
The counter staff explained everything clearly and provided a GPS device. The GPS had free Wi-Fi and calling features, which were great! Except for the fact that the navigation wasn't very precise, it was convenient to use.
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