The car was in a different bay and location of where I was told and the documentation given. This caused a big delay and made me go back to the terminal, which was not ideal as it was already late and my son is 4 years old. Apart from the pick up problems, the signage for drop off is insufficient and poor and was acknowledged by the staff member at drop off. I would like to know if Dollar are prepared to offer a full explanation and some offer of compensation.
“Good price, slow collection, stressful on vehicle size”
About Dollar:8.0/10
We struggle to get a car confirmed to be large enough to carry our luggage. This is in part due to the requirements of my disabled daughter.
Dollar "upgraded" the car, however in truth this was not an upgrade and we struggled with luggage space.
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M.Nisse
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