CAR RENTAL REVIEWS ON EZU AT AUCKLAND AIRPORT, AKL

Would book again.

Waited in pooring rain 20 mins plus

Yes

Our second time renting with EZU. Overall positive experience. Staffs were friendly.

The car rental experience was great and great customer service. I forgot my phone and they kept my phone with them. Great Services 10/10.**********. Cheers

Positive experience with the company. A very friendly woman at the front desk. Easy check-in and -out process. Car was in pretty decent condition. Would rent from them again.

When picking up the car, it didn’t have enough fuel. In Queenstown, there was only one staff member, and it took about an hour to get picked up and go to the company to get the car. When picking up the car, it didn’t have enough fuel.

For the price they're offering, totally worth it. Super cheap rentals. You got what you paid for. The car was nothing spectular, the car was not new but really it just work. Love the fact that we have the option to hire cheap car when we need it. We saved up a lot on rentals and used it to go places.Thumbs up

The worst company for rental. Car was not perfectly fit for the road. Wipers blades were old which never worked. headlights didn’t work

Did not stress the importance of insurance

Seemless

Seemless

And car smell so bad like a someone smoke in car before and a car very old

Counter staffs were helpful and friendly. Overall process was smooth and easy.

On October 3rd, after we landed, I called them to inform them that we had arrived. They told me to call again once we were outside the gate. When I called again, they said to wait 15 minutes. We, 3 adults and a baby, waited in the cold wind for more than 20 minutes. After finally getting on the shuttle bus, we had to wait for other people as well. The car was not at the airport. The staff had a very bad attitude, did not let us inspect the car before signing, and did not help us install the baby seat we paid for! The reviews said the car had a reversing camera, but when I was reversing, I found out it didn't! This led to me hitting a small mailbox, and now they are asking for over 900 dollars! When returning the car on October 17th, I waited at the office for 15 minutes before someone showed up. We negotiated from 4 PM to 6 PM. I said I would complain to the car rental service, and a female manager with short hair and glasses said they could take half the responsibility and charge me around 500 dollars. She wanted me to pay them 500 dollars at that moment and said the total cost would be over 900 dollars. However, my friend asked different car rentals in New Zealand, and the quotes were around 400-500 dollars. I believe in being honest! This car rental company caused this issue by not providing a car with a reversing camera as promised. Their attitude was also bad. They charged me 90 dollars for delivering a spare key, which I quickly paid. I was willing to pay for the parking fee myself. Still, I cannot accept this unreasonable demand for such a high amount, especially when the responsibility is unclear. I believe I am not at fault and got involved in a mess! It ruined my mood, and I feel wronged! This is the worst car rental experience I've ever had!

Does not accept AMEX or Debit cards - otherwise easy. Pick up from airport can add 30 mins to time.

Friendly staff, easy to communicate, briefing conducted very well

easy and smooth booking process

Amazing value, easy booking process and really helpful staff made the whole process straight forward. Would recommend.

On our arrival, we had to wait for pickup while the only member of staff on duty was dealing with other customers.

Great service

Good value for money

Friendly and supportive services