CAR RENTAL REVIEWS ON EZU AT AUCKLAND AIRPORT, AKL

Counter staff excellent. Had to wait a very long time to pickup as the only staff attendant was at the airport picking up others then we had to wait for them to organise their vehicle which took a very long time. Drop off time and staff fantastic

Rude and indifferent attitude

Great wee car, economical and nippy. No complaints.

The service was patient and attentive. A quick phone call got us picked up and dropped off at the hotel efficiently. The car pickup was very fast.

Maybe have a early morning key drop off service

Couldn't believe the value for money, kept waiting for there to be a catch, but there wasn't any! Great car, great service, would definitely recommend!

Easy booking process, car was exactly as described and performed perfectly adequately. A genuine bargain.

The staff was very friendly.

What if change the booking details after would great.

Staff were very friendly and helpful. Great Value for money and well worth going out of the airport for collection. Car was easy to drive and fuel efficient. Only issue - if you're picking or dropping off around school time, the road where you collect the car is extremely busy due to a large school.

I was happy with the car and price of the hire. It could have been better if the gps i hired wasnt set in chinese and needed to be changed back to english. By the time i was in the car and fitting it the girl behind the counter had already left the building to drop another customer off at the airport so had to wait for her to come back to sort the problem out and the bloke that was there had dissapeared also only reapearing just before the girl at the office returned. It would be good if i could have left earlier. The level of insurance cover to cover all claim excesses turned out to be through a different company to ezu so if i had to make a claim i would still have had to pay a $3000.00 excess and then claim that excess through the other insurance company if something was to happen I would rather have known about this before booking. Anyway the car went well and was fuel efficent and it did'nt give me any problems so I was happy about that.

A bit difficult to find staff, needs easy sign to find company car

Easy to book, pick up and drop off good. Value for money.

Very friendly and helpful staff. Zero complaints at all. Will definitely be booking with EZU next trip over to NZ. 03-04-2019/18-04-2019

No problems with ERC.

Overall with Ezu is good. The office location is a bit further from airport which we had to call for pick up. For the car, it’s clean, but it’s in average model, not top.

No upsell of insurance, very nice

I was happy with the service. There were marks on the car that were not not noted on rental agreement. Very excessive reference to pictures taken to check for damage. I had no way of knowing when picture taken as was not present.

The review process to confirm car returned in acceptable condition took longer than expected compared to other rental firms.

staff were very friendly, service was very good car was in really good condition. And the price was great for what I got.

Good car conditions. A little bit far from the airport, but they offer free pick-up and deliver, so that's not an issue.

Great price!

Great service and polite & efficient staff

Easy to check best deals & book

The car was not what i booked. It was too big. Airport p/up was poorly organised. spent 1hr waiting