CAR RENTAL REVIEWS ON THRIFTY AT ORLANDO INTERNATIONAL AIRPORT, MCO

Excellent service

Easy booking at a very good price.

Was charged twice

Excellent service

Very easy to deal with. Would recommend

Airport location was hard to locate. I drove right past it and had to make a uturn

As regular visitors to Florida who are used to renting from numerous peoviders, the car was exactly what we expected for our purchase. The airport was relatively quiet so pick up was very quick as opposed to when we have been before and collected from Alamo who are usually very busy with long lines. I would use Thrifty again.

The price was cheapest on Easyrentcars than other websites. The booking was straight forward and the information provided was in full details which informed my decision to use the company.

The car was fantastic. Brand new and squeaky clean, staff were also really friendly and welcoming. I will mention that the screen washer fluid ran out on the vehicle shortly after collection but that was the only small issue with the car.

Easy rent cars was really simple quick and easy to use.

Hello! I just spoke with Thrifty customer service, and they informed me to contact the platform customer service to explain the issue and follow up on resolving it. The problems are as follows, please address them promptly: 1. When picking up the car, the Thrifty counter staff recommended an upgrade, stating that the maximum additional fee would be $195.18 without mentioning any other additional charges. However, when returning the car today, the staff handed me a bill showing $349.07, which is $153.89 more than the original maximum fee mentioned. This is very unreasonable. When I noticed the unclear charges today, I called Thrifty customer service, and they said the bill included an AAO item (which was not explained by the staff when picking up the car). The actual situation was: The staff recommended upgrading from B to D and provided an estimated cost bill of $195.18 (the staff marked the prepaid fuel charge of $34.93 and the total estimated cost of $195.18 with a pen). I repeatedly asked if there would be any other charges, and the staff said no, $195.18 was the maximum and it would be lower when returning the car because the prepaid fuel charge would typically be less. So, the additional driver fee mentioned by Thrifty customer service is unreasonable, especially since I was the only driver. Why should we pay more than $100 for an additional driver when there wasn’t one? 2. About the toll fees: We spent four days on a Disney cruise, so it’s impossible to have incurred toll charges. I had mentioned this to the staff before, who assured us that tolls would be charged based on actual usage. It’s unreasonable to be charged for the entire period. 3. About the signing issue Thrifty mentioned: When signing, the staff was in a hurry (eager to leave or end their shift). They only pointed out where to sign without explaining the content. When I asked, he said it was just what he had previously explained. 4. What is the concession fee recovery? It increases along with the taxes under the initially quoted fees, which is also unreasonable. Please assist in resolving this. 5. Finally, my credit card was charged $549 in total. What is included in this amount? Is it $349.07 plus $199.93? Please investigate. Please confirm that the platform previously charged us over 2100 RMB for the car rental. This Thrifty rental fee is very confusing. Overall, Thrifty's fees are extremely opaque, and the service is quite unsatisfactory, resembling a company with random charges. It is far from the car rental company you recommended in Los Angeles, which didn’t have ‘additional driver charges’ and even provided communication via WeChat. I even asked if there was a contact number to ask questions along the way, but they said there was nothing to ask about.

The car was great, a Dodge with over 10,000 kilometers.

yo123

yo123

Great Service

They insisted that I buy insurance at the beginning, which I refused.

Car was full of scratches dints not nice at all.

The car was awesome and as expected and great value for money. It took over an hour to get my car, when my parents took Avis and took 10mins to get their car. Both Dollar and Thrifty are the same company and have the same car line. Not good and would go with another car company because of this. Drop off was great with an excellent lady that helped us out.

Not enough agents available. Slow systems held up process. Returning rental not clear. Rude staff on returning

Smooth & easy transaction. Pleasant CS team

No fue del todo gentil la persona que me atendio en mostrador, me hubiera gustado que me informara mas sobre el plan para tener acceso a los toll roads que estaban en todo Florida. Nunca supe cuanto me cobraron por gasolina, quisier que llegara una factura a mi correo despues que entregas el vehiculo.

Me encanto su plataforma, sencilla y muy rapida.

Feel like I was miss sold extras at collection. The advisor sold me what I thought was insurance but after taking payment and looking at the payment it appeared to be for breakdown cover and returning the car empty. This cost me 200 dollars which I didn’t require really. Advise all to be cautious on this. They also try to sell you bigger cars and in fact laughed when I said I was happy with my compact car as only 3 of us. The car size was fine. Also tried to sell us toll express for around 100 dollars, said we really needed it . Luckily opted out of this and probably spent 15-20 dollars tops on tolls

Very good

I had a great experience with Thrifty car rental in Orlando INT Airport, Florida. My car was in great condition and Alex was very helpful and understanding. Will definite recommend to friends.

The car was adequate for what we needed. However, upon arrival there were none left of the type ordered so we were given a different car as there were only two cars left which were both Kia Souls. This meant that we actually could not fit both our suitcases in the boot and had to use the back seat. It is therefore lucky that there were only two of us otherwise we would not have fitted in this car. Despite this, my main criticism would be that we were offered a toll pass and it was suggested this would be a cheaper option for us and that we would benefit from it, it cost $105 and we only went through about 6 tolls that would have cost us about $25. I would therefore like to be contacted and compensated accordingly with my comments.

Very easy to use and no issues

The counter staff member didn’t know how to run my credit card. I spent over a hour trying to get checked in. Finialy after an hour he said he didn’t have s car for me. There was over 40 people that checked in while I was there. No wonder they didn’t have a car for me. He said he could get me an upgrade at the same price but when s received the bill it was over $200.00 what my contract was quoted. I contacted EasyRentCars and they took good care of me and were able to make the charge match my original estimate. Very nice customer care.