CAR RENTAL REVIEWS ON THRIFTY IN MELBOURNE

The woman we spoke to at the counter was more than helpful and she was extremely nice - very good customer service, she was calm, easy to understand and best of all she was quick!

Easy booking and no questions/problems when picking up the car!

Thrifty were very busy and I had to wait about 30 minutes for the vehicle. They had upgraded me to a larger size. The vehicle had obviously been washed quickly but was presentable. Staff were friendly and advised me of the delay.

Everything went smoothly! Picking up and returning the car was very convenient! I suggest the company return the rental deposit as soon as possible!

It was a little tricky to find the pick up point as there were no signs in the airport however this wasn’t thrifty’s fault

It is such an easy platform to use

Very satisfied

Overall it's quite good, but there are no clear drop-off instructions at pickup (or in related documents). The entrance to the parking lot overlaps with other rental companies and can be easily blocked from view by other cars. Some front desk staff were not very helpful when asked questions (although most staff were very good).

THe pick up time was 7am but others opened way earlier. They should consider at least 6am to suit the customer timing.

Good

Great service, upgrade on car, easy process. Only issue is that I had to leave a $400 bond which hasn't been refunded - even though I handed back the vehicle 4 days ago.

Worked as well as it should, very pleased

Very good

Brand new car and very easy pick up and drop off process.

Awesome support that's always available in the app chat function whenever I have any question.

Free upgrade - thank you Thrifty

Cheapest third party option :)

Great value, great car. Staff inflexible with office hours. Would have been nice to know closing times a little earlier.

Very easy to find, the stores all have Hertz's yellow signs. The previous blue ones seem to be out of business.

The steering wheel vibrates, and the vibration is severe at high speeds.

Great car, updated car with 20,000 on the clock, cruise control with radar, fast pick up, deposit refunded in 3 days, very happy.

Counterstaff gets the job done, which is good, but not so friendly.

Quick and easy

Satisfactory

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle

There was an issue with pick up as the confirmation number sent to me by QEEQ related to Thrifty in the city for pickup and not the airport even though the pickup address was down at the airport. The young gentleman from thrifty was wonderful, he mentioned this had been a problem before amd was able to organise another car for me.

There was a problem with the confirmation number, my itinerary from QEEQ had the city as a pick up even through I booked to pick up from the airport, I had to send emails to QEEQ to find out what the problem was as I had discovered this when I spoke with Thrifty prior to getting on my flight and it was then that they said the confirmation number means pick up at the city, obviously Simone has entered the wrong code on the confirmation number.

Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.