CAR RENTAL REVIEWS ON THRIFTY IN SAN FRANCISCO

Terrible car rental company! Overcharges and has hidden consumer frauds! Details as follows: 1. When picking up the car, they deceived us into thinking our package included a free tank of gas (the international voucher said it included gas), and told us to use it up before returning the car. When returning the car, I reminded the staff that my package included a free tank of gas, and they acknowledged. 2. We chose a package on QEEQ, but at the store, the contract included another so-called default package (which required an additional fee). This was unknown at the time of pickup. They took a deposit with a pre-authorized card charge, and deducted the cost after we returned the car (without notification since it was from the pre-authorization). 3. Why doesn't QEEQ's platform packages align with the rental company's contract? The contract should match what we chose on the platform. If I have to verify the contract against the package at pickup, what do I need the platform for? 4. QEEQ is really terrible. Their post-rental service is weak. I’ve used Ctrip Car Rental before and had a better experience. I can't believe the first time I used QEEQ, I got scammed! Will anyone want to use this platform again?

Terrible car rental company! Overcharges and has hidden and fraudulent practices! Details are as follows: 1. When we picked up the car, they told us our selected package included a full tank of complimentary fuel (the international voucher supposedly included it). They advised us to use it up, and during the return, we reminded the staff about the complimentary fuel. They acknowledged it. 2. The package we selected on the platform included a hidden 'default package' that required additional payment; this was not disclosed at pickup. They took a deposit as a pre-authorization on the card, and after returning the car, they deducted the charges without notification. 3. Why isn't the platform's package based on the rental company's contract? The agreement should reflect what we selected on the platform. If we have to check if the contract and package match during pickup, what's the point of the platform? 4. This platform is really terrible, and post-rental customer support is weak. I had a better experience with Ctrip Car Rentals before, and it's a shame I got scammed the first time I used this platform. Will anyone want to use it in the future?

We had to wait ages to pick up the car. I was only 3rd in the queue but waited over an hour - it seems the Thrifty staff spent ages trying to upsell each customer, hence the wait. By the time I was seen, the queue was around 20 people long and growing. By contrast, the drop off procedure was swift and efficient and the car itself was as ordered and expected

The staff had a good attitude! There was a line to get the car, and we didn't get to choose it ourselves in the parking lot; instead, they directly gave us the keys.

O carro não era exatamente o que eu tinha reservado estava dentro da mesma categoria mas uma gama abaixo pelo que não fiquei satisfeita com essa situação. O senhor que me fez a entrega foi muito insistente em vender outros seguros mesmo eu informado que não queria pois já tinha o seguro. Chegou a ser desagradável e disse que ia deixar uma nota na minha reserva caso fosse necessário alguma assistência pois seriam inflexíveis. Não foi uma situação nada confortável.

Correu tudo bem apesar do carro ser uma gama abaixo do que anunciado

Acceptable

Picked up car was not cleaned at all (interior). We had to wipe the back seat since something was spilled in it.

The category of car booked was not available and had to pay extra

Rate was not very beneficial for the car I got

I was provided pictures of the vehicle in regards to minor scratches etc. Upon going to the vehicle, there were more severe scratches that I had to photograph and return to the counter to show the counter staff. Also, there was no windshield washer fluid . I needed this during my drive from San Fran to LA . Something so minute should have been taken care of prior to releasing the vehicle.

None

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....

Thrifty and Dollar are now the same company so you have to wait double the length of time. They didnt have a mustang as requested so had to then come back to collect this another day.

Great service

Quite satisfied

Two extremely bad experiences. Upon arriving, I was asked to upgrade and the staff had an arrogant attitude. I received a car without a coolant cap, which was unbelievably terrible!

Overall, I'm quite satisfied. The car was in great condition, it was a new model X3 with strong power and quick acceleration (probably because the car is relatively light). The onboard GPS was very useful. Important to note: The counter staff will still offer additional paid items such as insurance and prepaid fuel. I had already purchased insurance when I rented the car, the likelihood of needing glass and tire insurance is low unless you are in an area with poor security (like an incident near my home where a car window was smashed and robbed). Generally, you don't need it, especially if you're staying in a hotel. Prepaid fuel is also unnecessary; many gas stations are cheap, and it's unlikely you will use up a full tank right when returning the car.

全般的に満足です。ただ、pick up の際、手続き後に口頭で別のフロアで名前が呼ばれるとのことでしたが、その場で書類をなにも貰わなかったため、待たされた際に手続きが正常に行われているか心配で、配車スタッフに進行状況を尋ねる必要がありました。結局、問題ありませんでしたが。

初めて利用しましたが、つつがなく旅をすることができました。また使いたいと思います。

現地の天気が良く、せっかくならばコンパーチブルで走った方が気持ちいいですよ！と進められ、ちょっと高くなりましたが、せっかくなのでとアップグレードをしました。 結果的にめちゃくちゃ快適で、せっかくアメリカ来たのだから、オープンカーでアメリカの太陽と風を感じて走れて楽しかったです。

初めて利用しましたが、非常に使いやすいです。 価格も円表示で、複数のレンタカー会社から希望の条件で検索出来るので良かったです。

I received exactly the make and model that I wanted.

Quite satisfied

Although we didn’t get the car we asked for we got an upgrade. It was fantastic!

The customer service was great as we wanted to drop the car off at another location, it was super smooth and the people were quick in responding to us.

We waited in line for almost two hours. American service is really not that great.