CAR RENTAL REVIEWS ON THRIFTY IN SAN FRANCISCO

The terrible staff forced us to buy third-party insurance, claiming it’s mandated by California law and refusing to rent the car otherwise. They even got a Chinese-speaking person to try to deceive us. Although they eventually refunded the insurance, it does not change the fact that the front desk service was awful.

I've rented many times before and it was fine, but this time the attendant was awful.

Pros: The line wasn't too long. Although there was only one person at the counter, they were very efficient. Cons: They will try to sell you insurance and keep emphasizing the disadvantages of not buying it, even though I already bought insurance on QEEQ and it was indicated on my receipt. The staff still tried to sell me more insurance.

At the store, they tried to sell me insurances and drop-off fees that I had already bought. Felt cheated.

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long

The counter was in the farthest corner. I had purchased the lowest insurance on the rental platform, but the counter staff said I didn't have any insurance and suggested I buy more for 17 USD per day. This ended up costing me over a thousand RMB.

The staff were very helpful, providing guides and assistance for online self-service car pickup.

The car broke down on the second day, and we spent a whole day waiting for a replacement. Very inefficient.

Picking up the car took a very long time because there were no cars available at the rental company. We waited for over two hours, which delayed our trip.

Thrifty staff had a good attitude, the queue time was acceptable, with three users ahead, roughly waited 30 minutes.

They tried to sell extra insurance at pickup. Make sure to carefully check for any additional charges before signing. Just insist you don't need it, and it will be fine. The car's condition was good, it was a fuel-efficient, lightweight Japanese car, and the speed was decent. Returning the car took only a minute.

Unsatisfactory, no other solutions if the credit card doesn't work, even though the card has no issues!

Waited in line for 15 minutes

The high-performance car was replaced with a lower-performance one, and the company deceitfully claimed it was the same class. Their attitude was very dismissive, ruining my vacation mood.

Not bad. We arrived at San Francisco airport in the morning, not many people, waited about 7-8 minutes.

1. Initially, the agent did not accept our Chinese driver's license with the translation (provided by ZuzuCar). After consulting with a supervisor, they finally allowed us to pick up the car but warned that this was a one-time exception. 2. When returning the car, the driver of the first (empty) shuttle refused to let us board, telling us to wait for the next one. The second shuttle took a long time to arrive, and the driver was more interested in chatting with local passengers, driving slowly, causing us to miss our flight. We were stuck at the airport for 24 hours. 3. We were given a full tank of gas and told to return the car with a full tank. A week later, we received a billing notice saying we prepaid $70 for a tank of gas?! We returned it with a full tank!!! Not booking with them again.

The phone response attitude was quite good.

No staff to check the car

Clear explanation about the vehicle

Quite good