CAR RENTAL REVIEWS ON THRIFTY IN ORLANDO

Excellent service

Easy booking at a very good price.

Was charged twice

I hired a ford focus and was given a Toyota Yaris. The counter staff spent more time trying to up sale insurance and a bigger vechicle. I called customer service and complained about the size of the vehicle but was told to return to the airport (an hour drive away) to discuss this. I emailed Thrifty and asked if it was possible to organise changing the car and it being dropped off closer to my hotel in central Orlando – it was over a week for a reply and they suggested me returning to the airport again. On returning the vehicle to the airport the manager said he would have changed my car had I contacted him – his contact details were not on any of the literature. He said he would be in contact to offer some compensation, but I've yet to hear anything. I would not hire a car from Thrifty again, there is no customer service and the staff do not care about the customers.

Easyrentcars.com website works well and the price drop saved me a bit of cash. Unfortunately the car hire company let down the experience.

Excellent service

Very easy to deal with. Would recommend

Smooth process. Counter guy was so nice and efficient. Didn’t try to push extras on me.

As regular visitors to Florida who are used to renting from numerous peoviders, the car was exactly what we expected for our purchase. The airport was relatively quiet so pick up was very quick as opposed to when we have been before and collected from Alamo who are usually very busy with long lines. I would use Thrifty again.

The price was cheapest on Easyrentcars than other websites. The booking was straight forward and the information provided was in full details which informed my decision to use the company.

The car was fantastic. Brand new and squeaky clean, staff were also really friendly and welcoming. I will mention that the screen washer fluid ran out on the vehicle shortly after collection but that was the only small issue with the car.

Easy rent cars was really simple quick and easy to use.

The car was great, a Dodge with over 10,000 kilometers.

yo123

yo123

Great Service

Great customer service.

Easy to use.

I had a very good car rental experience using Thrifty. I was glad they were in the airport terminal for convince and safety.

EasyRentCars was easy to use and what I signed up for is exactly what I got. No unhappy surprises. The cost for the car rental was great.

They insisted that I buy insurance at the beginning, which I refused.

Car was full of scratches dints not nice at all.

The car was awesome and as expected and great value for money. It took over an hour to get my car, when my parents took Avis and took 10mins to get their car. Both Dollar and Thrifty are the same company and have the same car line. Not good and would go with another car company because of this. Drop off was great with an excellent lady that helped us out.

Not enough agents available. Slow systems held up process. Returning rental not clear. Rude staff on returning

Smooth & easy transaction. Pleasant CS team

No fue del todo gentil la persona que me atendio en mostrador, me hubiera gustado que me informara mas sobre el plan para tener acceso a los toll roads que estaban en todo Florida. Nunca supe cuanto me cobraron por gasolina, quisier que llegara una factura a mi correo despues que entregas el vehiculo.

Me encanto su plataforma, sencilla y muy rapida.

Feel like I was miss sold extras at collection. The advisor sold me what I thought was insurance but after taking payment and looking at the payment it appeared to be for breakdown cover and returning the car empty. This cost me 200 dollars which I didn’t require really. Advise all to be cautious on this. They also try to sell you bigger cars and in fact laughed when I said I was happy with my compact car as only 3 of us. The car size was fine. Also tried to sell us toll express for around 100 dollars, said we really needed it . Luckily opted out of this and probably spent 15-20 dollars tops on tolls

Very good

The car was adequate for what we needed. However, upon arrival there were none left of the type ordered so we were given a different car as there were only two cars left which were both Kia Souls. This meant that we actually could not fit both our suitcases in the boot and had to use the back seat. It is therefore lucky that there were only two of us otherwise we would not have fitted in this car. Despite this, my main criticism would be that we were offered a toll pass and it was suggested this would be a cheaper option for us and that we would benefit from it, it cost $105 and we only went through about 6 tolls that would have cost us about $25. I would therefore like to be contacted and compensated accordingly with my comments.

Very easy to use and no issues